Hyper-V
Feras Aldweik
IT Field Technician
Tacoma,WA
Summary
Dependable, motivated, and creative. Adheres to instructions given and strives to go beyond expectations while delivering a customer-oriented service. Experience with on-site hardware work that includes customer service, hardware and software fixing and upkeep, and flexibility in service location. Provides flexible problem solving and follows troubleshooting practices and company policies, while communicating clearly and effectively across different backgrounds. Experience in planning and managing schedules and equipment. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Field Technician
Hemmersbach US, LLC.
Tacoma, Washington
03.2022 - Current
- Currently serve as lead technician for Lenovo Consumer electronics support and provide certified services for HP Enterprise printers and HP Consumer electronics.
- Conduct comprehensive diagnostics and repairs, documenting all processes within a proprietary helpdesk application.
- Trained and mentored new technicians, ensuring adherence to high service standards and fostering team growth.
- Supported successful project completion by assisting in setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Provided high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
Freelance IT Support
Self-Proprietor
Tacoma, Washington
07.2020 - 02.2022
- Provided first rate customer service resulting in a pool of loyal clientele
- Conducted assessment and acquisition of hardware components
- Provided sustainable solutions to client issues
- When needed, performed on-site break-fix of hardware by utilizing assortment of personal tools.
- Worked flexible hours across night, weekend, and holiday shifts.
Machine Operator
Aero Precision, LLC
Tacoma, Washington
07.2019 - 03.2020
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within production environments.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Streamlined workflow by maintaining clean and organized workstations, adhering to safety protocols.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Education
Associates of Science - Transfer - Engineering (Pre-Engineering)
Tacoma Community College
Tacoma, WA 09.2023 - Current
International Baccalaureate - High School
Naseem International School
Manama, Bahrain 09.2007 - 07.2010
Skills
Breakfixundefined
Preferred Name
Ferris Dweik
References
Excellent references available upon request
Software
Buildroot
GitHub Desktop
Eclipse IDE
VMware Workstation
Timeline
Associates of Science - Transfer - Engineering (Pre-Engineering)
Tacoma Community College
09.2023 - Current
IT Field Technician
Hemmersbach US, LLC.
03.2022 - Current
Freelance IT Support
Self-Proprietor
07.2020 - 02.2022
Machine Operator
Aero Precision, LLC
07.2019 - 03.2020
International Baccalaureate - High School
Naseem International School
09.2007 - 07.2010
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