Mina Alkhazali
Winter Park,FL
Summary
Dynamic Customer Service Associate with a proven track record at Transcom, enhancing customer satisfaction and streamlining wait times. Excelled in providing technical support and product guidance, leveraging clerical support and exceptional customer support skills. Demonstrated ability to swiftly address concerns, maintaining detailed records to expedite issue resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Transcom
Remote
01.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Solved problems with products and services by providing customers with technical support.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Store Associate
Macys
Buford, GA
10.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Arise
Remote
07.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate Of Arts - Biology
Valencia College
OrlandoSkills
- Clerical Support
- Customer Support
- Appointment Scheduling
- Regulatory Compliance
Timeline
Customer Service Associate
Transcom
01.2023 - 06.2024
Store Associate
Macys
10.2022 - 01.2023
Customer Service Representative
Arise
07.2021 - 08.2022
Associate Of Arts - Biology
Valencia College