Feride Aydin
Austin,TX
Summary
Detail-oriented and dedicated professional with extensive experience in fraud prevention, customer service, and security operations. Proven ability to investigate and analyze complex cases, assess risks, and prioritize actions effectively. Strong background in collaboration with cross-functional teams, particularly in high-stakes environments. Committed to upholding organizational standards and enhancing customer trust through effective resolution of policy violations.
Overview
24
24
years of professional experience
Work History
Fraud Prevention Specialist
PayPal
01.2019 - 04.2024
- - Investigated and analyzed reports of fraudulent activity on customer accounts, utilizing advanced fraud detection tools to ensure compliance with PayPal’s security protocols.
- - Conducted thorough reviews of suspicious transactions, leveraging data analytics to identify patterns and trends in fraudulent behavior.
- - Collaborated with cross-functional teams, including Customer Support, Risk Management, and Law Enforcement, to resolve complex fraud cases and enhance overall security measures.
- - Developed and implemented best practices for fraud detection and prevention, safeguarding customer trust and the company's reputation.
- - Maintained comprehensive documentation of investigations, ensuring accurate records for reporting and compliance.
- - Communicated effectively with customers regarding fraud claims, providing clear guidance and support throughout the resolution process.
- Internal Consultancy and Advice
Customer Service Consultant
PayPal
01.2014 - 01.2019
- - Delivered exceptional customer support to internal teams and external customers using PayPal Escalation Tools.
- - Leveraged extensive knowledge of business areas to assist teammates in reviewing and executing actions to effectively resolve customer inquiries.
- Internal Consultancy and Advice (ICA CS)
Customer Service Assistant
PayPal Dublin
01.2012 - 01.2014
Security Officer
Conrad Hotel Dublin
01.2000 - 01.2009
- - Executed emergency procedures including fire safety, first aid, and evacuation protocols.
- - Monitored security cameras, observed hotel premises, and identified potential security risks.
- - Operated security systems, such as alarms, access control, and surveillance equipment.
Education
Insa High School
Istanbul Accomplishments
- - Received the Visionary Award: Collaboration, One Team, Customer Champion (August 2020).
- - Won the Sport Awards for Collaboration (January 2020, May 2018).
- - Recognized as "I Love NPS" Champion of the Month (2017).
Languages
Turkish
Native/ Bilingual
Timeline
Fraud Prevention Specialist
PayPal
01.2019 - 04.2024
Customer Service Consultant
PayPal
01.2014 - 01.2019
Customer Service Assistant
PayPal Dublin
01.2012 - 01.2014
Security Officer
Conrad Hotel Dublin
01.2000 - 01.2009
Insa High School
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