Ferlyn Alicea
Gilbert,AZ
Summary
Dynamic manager with a proven track record at Nanay's Philippine Restaurant, excelling in team leadership and service excellence. Enhanced operational efficiency through strategic cost control and innovative marketing, resulting in increased community engagement. Skilled in time management and decision-making, fostering a motivated workforce to drive customer satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Manager
Nanay's Philippine Restaurant
01.2018 - Current
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Managed staff scheduling and training to enhance team performance and customer satisfaction.
- Implemented cost control measures, reducing waste and optimizing inventory management processes.
- Developed marketing strategies, increasing community engagement and boosting restaurant visibility.
- Streamlined food preparation processes, improving efficiency without compromising quality.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
Sales Associate
NBC Trading
07.1997 - 06.2017
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Managed inventory levels, ensuring product availability for customers.
- Assisted in training new sales associates on company policies and procedures.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Sibsib National High School
Sibsib, Tulunan, North Cotabato, Philippines08-1995
Skills
- Service excellence
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Nanay's Philippine Restaurant
01.2018 - Current
Sales Associate
NBC Trading
07.1997 - 06.2017
High School Diploma -
Sibsib National High School