Melissa Taylor
West Jefferson,NC
Summary
Results-oriented Manager with over 7 years in retail operations, specializing in staff training, team leadership, and inventory management. Leads teams to uphold customer service standards and optimize operational efficiency. Committed to achieving organizational goals while cultivating a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Manager
Dollar General
West Jefferson, North Carolina
04.2023 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management and organized product displays effectively.
- Oversaw cash handling procedures and maintained accurate financial records.
- Led team meetings to discuss goals, challenges, and operational improvements.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Wendys Restaurant
Wilkesboro, North Carolina
02.2016 - 03.2023
- Trained and mentored staff on customer service best practices.
- Led team meetings to discuss goals, challenges, and operational improvements.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Dispatcher
Teddy Taylor Trucking
West Jefferson, North Carolina
07.2017 - 02.2021
- Coordinated delivery schedules for efficient route planning and timely pickups.
- Communicated with drivers to provide updates and resolve issues during routes.
- Resolved conflicts between drivers and clients through effective communication strategies.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Updated records of driver locations, delays, and cancellations.
Education
High School Diploma -
Ashe Central High School
Jefferson, NC05-1998
Skills
- Retail operations
- Inventory management
- Budget management
- Team leadership
- Staff training
- Service excellence
- Customer service
- Goal setting
Timeline
Manager
Dollar General
04.2023 - Current
Dispatcher
Teddy Taylor Trucking
07.2017 - 02.2021
Manager
Wendys Restaurant
02.2016 - 03.2023
High School Diploma -
Ashe Central High School