Ferlyn Mueller
Springfield,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bartender
Bald Buddha Brewery
07.2023 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Senior Brand Ambassador
Aerie By AEO, Inc.
03.2022 - 11.2022
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product value, quality, and style to educate and entice potential customers.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased sales by effectively communicating product benefits.
Sales Associate
Designer Shoes Warehouse
08.2020 - 07.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
No Degree - Dental Assisting
Lincoln Land Community College
Springfield, IL05.2024
Skills
- Product Recommendations
- Product Education
- Critical Thinking
- Customer Engagement
Volunteer Work
On Friday mornings when I don't have work or class, I go to Hospital Sisters Mission Outreach where a group of volunteers and myself sort through boxes of medical supplies organizing and labeling items that need to be boxed and sent to other countries that don't have the same access to medical supplies as we do in the states.
Timeline
Bartender
Bald Buddha Brewery
07.2023 - Current
Senior Brand Ambassador
Aerie By AEO, Inc.
03.2022 - 11.2022
Sales Associate
Designer Shoes Warehouse
08.2020 - 07.2021
No Degree - Dental Assisting
Lincoln Land Community College
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