Fermin Castillo

I coordinate and communicate with dispatch and truck driver on when and where loads of mulch had to be delivered to. In charge of overseeing large projects such as private communities (HOAs) and gulf courses up and down the east and south of the country. Implementing a right and successful system of production for my people to work the right way and successfully managed the team towards success.

• Managed a team of 15 people from various backgrounds
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Worked as a customer service associate where i learned to develop my communication and patience skills. interacting directly with customers at the checkout lanes, greeting them, scanning items, processing payments, assisting with questions about products or store policies, and resolving any issues that may arise, all while maintaining a positive and helpful attitude