Fermin Perez
Hialeah,FL
Summary
A dedicated and passionate educator with a strong commitment to fostering a supportive and engaging learning environment. Experienced in curriculum development, lesson planning, and classroom management. Skilled in adapting teaching methods to meet the diverse needs of students. Committed to instilling a love for learning and helping students reach their full potential academically and personally.
Master of Science in Hospitality Management graduate excited to apply the diverse skill set and educational background to a rewarding career in education. Eager to leverage the knowledge in hospitality to create dynamic and engaging learning experiences for students, fostering growth and academic achievement.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks Miami Lakes
01.2021 - 03.2024
- Ensured exceptional customer service and maintained high-quality standards
- Managed inventory, reducing waste and optimizing stock levels
- Implemented efficient work schedules and conducted staff training.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than 15 employees during tenure, educating them on successful work processes and productivity strategies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Shift manager
Giardino Gourmet Salads Miami Lakes
06.2017 - 01.2022
- Responded promptly to customer feedback, addressing concerns and consistently improving service
- Successfully led a dynamic team of fifteen staff members, fostering a positive work environment andpromoting a culture of teamwork.
Summer Camp Instructor
American Heritage Summer Camp
06.2014 - 07.2021
- Enhanced camper experience by developing creative and interactive activities tailored to their interests.
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on camper progress.
- Adapted quickly to unforeseen circumstances or challenges, demonstrating resilience and flexibility in maintaining high-quality programming for campers despite obstacles.
- Planned and delivered interactive crafts and activities to groups of 300 kids.
Cashier
Publix Super Market Hialeah
07.2016 - 07.2017
- Provided exceptional customer service by assisting shoppers, answering inquiries, and offering productrecommendations
- Operated cash registers efficiently, handling transactions accurately and providing correct change
- Worked collaboratively with a diverse team to achieve daily operational goals, contributing to a positiveand cooperative work environment.
Education
Masters of Science - Hospitality Management
Florida International University Miami
Miami, FL04.2023
Bachelors - Hospitality Management
International University
Miami, Florida08.2022
Associates Of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL04.2019
Skills
- Effective Time Management Expert
- Customer Service Expert
- Ability to Work within Team settings
- Microsoft Office Experienced
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Languages
- English Highly proficient
- Spanish Highly proficient
Languages
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks Miami Lakes
01.2021 - 03.2024
Shift manager
Giardino Gourmet Salads Miami Lakes
06.2017 - 01.2022
Cashier
Publix Super Market Hialeah
07.2016 - 07.2017
Summer Camp Instructor
American Heritage Summer Camp
06.2014 - 07.2021
Masters of Science - Hospitality Management
Florida International University Miami
Bachelors - Hospitality Management
International University
Associates Of Arts - Hospitality Administration And Management
Miami Dade College
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