Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Fern Fox

Fairfield,OH

Summary

Dynamic and results-oriented professional with a proven track record at UC Health, excelling in patient registration and demonstrating exceptional problem-solving abilities. Skilled in insurance verification and known for maintaining patient confidentiality, I consistently exceeded 95% in daily registration audits, showcasing my attention to detail and commitment to quality service.

Overview

12
12
years of professional experience

Work History

Patient Services Representative

UC Health
03.2018 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Used Epic to schedule appointments.
  • Loaned out to other practices when extra help was needed to assist with phone coverage or front desk coverage
  • Consistently score higher than 95% on daily registration audits

Registrar

UC Health
03.2012 - 03.2018
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Performed daily financial reports for department location to be later processed by company financial auditors and cashiers
  • Assigned to one of five different outpatient clinics on a daily basis

Education

Specialized Studies - Gerontology

Ohio University
Athens, OH
06.2011

Skills

  • Insurance Verification
  • Patient Registration
  • Appointment Scheduling
  • Patient confidentiality
  • Multitasking and Organization
  • Money Handling
  • Problem-Solving
  • Team Leadership
  • Attention to Detail

Accomplishments

  • Collaborated with team of managers, leads and other Patient Service Reps in the implementation of Epic Upgrades. Was the go-to person for my work site with any learning issues.
  • Selected to represent work site as a voice to contribute thoughts and experiences on different topics the leader of the group (Area Manager) selected.
  • Trained and supervised new hires until they could work independently

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Healthcare benefitsPaid sick leaveWork-life balanceCompany Culture401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingFlexible work hoursTeam Building / Company Retreats

Timeline

Patient Services Representative

UC Health
03.2018 - Current

Registrar

UC Health
03.2012 - 03.2018

Specialized Studies - Gerontology

Ohio University

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Fern Fox