Fernanda Butler
Newnan,GA
Summary
Dedicated and results-driven professional. Strong work ethic and communication and interpersonal skills coupled with a passion for exceeding expectations. Demonstrated ability to adapt to various challenges, resolve issues efficiently, and contribute to a positive team environment. Adept at utilizing a diverse set of customer service skills to ensure customer satisfaction and foster long-term relationships. Seeking an opportunity to leverage my expertise in a dynamic and customer-focused role.
Overview
6
6
years of professional experience
Work History
Server
Los Abuelos Mexican Grill
Newnan , GA
2021.03 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service and ensure satisfaction.
Server
Big Joes
Newnan , GA
2022.12 - 2023.12
- Maintained knowledge of current menu items, preparation methods and upcoming special events.
- Took orders from customers accurately and in a timely manner, Checking food before serving it to customers following health safety guidelines when handling food delivering it promptly and courteously to the table.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Psychologist
Obra Saleciana
Bogota , Colombia
2018.06 - 2021.01
- Conducted psychometric assessments to diagnose psychological disorders. Developing treatment plans based on clinical assessment findings through an individual and/or group therapy sessions to patients with mental health issues.
- Assisted in the development of psychoeducational programs for children with learning disabilities. Consulting with family members, teachers, physicians, psychiatrists, and other professionals regarding patient progress.
- Maintained detailed case notes and updated treatment plans as needed.
- Developed crisis intervention plans for patients at risk of self-harm or harming others.
- Conducted research studies related to various psychological topics.
- Attended conferences, workshops, and seminars related to psychology and mental health topics.
Education
Certificate Program - Behavioral Sciences
European Institute of Behavioral Sciences
Spain2023-04
Certificate Program - Clinical And Community Psychiatry
Escuela Educativa De Colombia
Bogota-Colombia2021-05
Specialist in Psychology - Education
Konrad Lorenz
Bogota-Colombia2019-09
Skills
- Communication and assertiveness.
- Efficient and Detail-oriented.
- Translation and interpretation competences.
- Customer service and support
- Multitasking and Prioritization.
- Process improvement.
- Active Listening and Approachability
- Conflict Resolution.
- Flexibility and Resilience.
- Understanding of the business.
- Relationship building and cooperation.
- Anticipation and Proactivity with customer needs.
- Understanding and respecting diverse cultures and perspectives.
- Upselling
Languages
Spanish
Professional
English
Professional
Timeline
Server
Big Joes
2022.12 - 2023.12
Server
Los Abuelos Mexican Grill
2021.03 - Current
Psychologist
Obra Saleciana
2018.06 - 2021.01
Certificate Program - Behavioral Sciences
European Institute of Behavioral Sciences
Certificate Program - Clinical And Community Psychiatry
Escuela Educativa De Colombia
Specialist in Psychology - Education
Konrad Lorenz
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