Fernanda Butler
Newnan,GA
Summary
Dedicated and results-driven professional. Strong work ethic and communication and interpersonal skills coupled with a passion for exceeding expectations. Demonstrated ability to adapt to various challenges, resolve issues efficiently, and contribute to a positive team environment. Adept at utilizing a diverse set of customer service skills to ensure customer satisfaction and foster long-term relationships. Seeking an opportunity to leverage my expertise in a dynamic and customer-focused role.
Overview
6
6
years of professional experience
Work History
Server
Los Abuelos Mexican Grill
Newnan, GA
03.2021 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service and ensure satisfaction.
Server
Big Joes
Newnan, GA
12.2022 - 12.2023
- Maintained knowledge of current menu items, preparation methods and upcoming special events.
- Took orders from customers accurately and in a timely manner, Checking food before serving it to customers following health safety guidelines when handling food delivering it promptly and courteously to the table.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Psychologist
Obra Saleciana
Bogota, Colombia
06.2018 - 01.2021
- Conducted psychometric assessments to diagnose psychological disorders. Developing treatment plans based on clinical assessment findings through an individual and/or group therapy sessions to patients with mental health issues.
- Assisted in the development of psychoeducational programs for children with learning disabilities. Consulting with family members, teachers, physicians, psychiatrists, and other professionals regarding patient progress.
- Maintained detailed case notes and updated treatment plans as needed.
- Developed crisis intervention plans for patients at risk of self-harm or harming others.
- Conducted research studies related to various psychological topics.
- Attended conferences, workshops, and seminars related to psychology and mental health topics.
Education
Certificate Program - Behavioral Sciences
European Institute of Behavioral Sciences
Spain04-2023
Certificate Program - Clinical And Community Psychiatry
Escuela Educativa De Colombia
Bogota-Colombia05-2021
Specialist in Psychology - Education
Konrad Lorenz
Bogota-Colombia09-2019
Skills
- Communication and assertiveness
- Efficient and Detail-oriented
- Translation and interpretation competences
- Customer service and support
- Multitasking and Prioritization
- Process improvement
- Active Listening and Approachability
- Conflict Resolution
- Flexibility and Resilience
- Understanding of the business
- Relationship building and cooperation
- Anticipation and Proactivity with customer needs
- Understanding and respecting diverse cultures and perspectives
- Upselling
Languages
Spanish
Professional
English
Professional
Timeline
Server
Big Joes
12.2022 - 12.2023
Server
Los Abuelos Mexican Grill
03.2021 - Current
Psychologist
Obra Saleciana
06.2018 - 01.2021
Certificate Program - Behavioral Sciences
European Institute of Behavioral Sciences
Certificate Program - Clinical And Community Psychiatry
Escuela Educativa De Colombia
Specialist in Psychology - Education
Konrad Lorenz
Similar Profiles
Maria Paula PradaMaria Paula Prada
Bartender Shift Manager at Los Abuelos Mexican GrillBartender Shift Manager at Los Abuelos Mexican Grill
Libby SloanLibby Sloan
Marketing Director at Los Abuelos Mexican GrillMarketing Director at Los Abuelos Mexican Grill
Lismari FloresLismari Flores
Busser/host at Los Magueyes Mexican GrillBusser/host at Los Magueyes Mexican Grill