Fernanda Chirinos
Manassas,VA
Summary
General Manager with proven expertise in operations management, team building, and guests relations. Known for enhancing guest satisfaction and streamlining workflows through effective training and process improvements.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
1
1
Language
12
12
years of professional experience
Work History
General Manager
Olive Garden
Manassas
02.2022 - Current
- Oversaw daily restaurant operations, ensuring efficiency and adherence to quality standards.
- Trained and mentored staff in service protocols and customer engagement techniques.
- Implemented process improvements that enhanced guest satisfaction and streamlined workflows.
- Developed staff schedules, optimizing labor costs while maintaining service levels.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Managed inventory control processes, reducing waste and improving supply chain efficiency.
- Coordinated team meetings to discuss performance metrics and set operational goals.
- Analyzed service reports to identify areas of improvement.
Kitchen Manager
Olive Garden
Manassas, VA
08.2021 - 02.2022
- Supervised kitchen staff to ensure efficient food preparation and service.
- Implemented inventory management practices to maintain optimal stock levels.
- Trained new employees on safety protocols and kitchen operations.
- Coordinated daily menu planning in collaboration with culinary team.
- Monitored food quality and presentation standards consistently.
- Analyzed kitchen processes to identify areas for improvement and cost reduction.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Service Manager
Olive Garden
02.2019 - 08.2021
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Togo/Service Professional/ Certified Trainer
Olive Garden
Manassas Virginia
05.2014 - 12.2018
Education
High School Diploma -
Osbourn High School
Manassas, VA05.2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Goal setting
- P&L management
- Motivation
- Strategic planning
- Employee development
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Olive Garden
02.2022 - Current
Kitchen Manager
Olive Garden
08.2021 - 02.2022
Service Manager
Olive Garden
02.2019 - 08.2021
Togo/Service Professional/ Certified Trainer
Olive Garden
05.2014 - 12.2018
High School Diploma -
Osbourn High School