Fernanda Clark
Chicago,IL
Summary
Results-driven professional with three years of experience working with Amazon. Proven expertise in client relations, problem-solving, and delivering exceptional outcomes in customer service. Highly skilled in navigating fast-paced environments, effective communication, and leadership. Committed to continuous improvement and driving positive results through team collaboration and achieving organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Employee
Mcdonalds
01.2024 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Reduced wait times for customers with prompt order preparation and delivery.
Delivery Driver
Amazon
01.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Unloader
United Parcel Service (UPS)
11.2023 - 01.2024
- Unloading merchandise up to 130 lbs
- Sort packages in average of 30 different totes to ensure they got to their proper destinations
Stower/Dock
Amazon Fulfillment Center
10.2022 - 10.2023
- Loading/Unloading Trucks
- Sort merchandise for departments
Sorter/Packer
Amazon Fulfillment Center
02.2022 - 05.2022
- Assemble customers orders
- Send out fulfilled orders
- Sort and organize merchandise
Education
Sophomore year -
Northern Illinois University
Dekalb, IL12.2021
High School diploma -
Phoenix Military Academy
Chicago, IL06.2020
Skills
- Bilingual
- Fluent in Spanish
- Fluent in English
- Quick learner
- Good at communication
- Great multitasker
- Good problem solver
- Visual learner
Awards
- Blood Pathogen certification
- HIPAA certification
- BLS/CPR certification
- Phlebotomy Certification
Certification
Blood pathogen certification
HIPPA certification
BLS/CPR certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fast Food Employee
Mcdonalds
01.2024 - Current
Delivery Driver
Amazon
01.2024 - 09.2024
Unloader
United Parcel Service (UPS)
11.2023 - 01.2024
Stower/Dock
Amazon Fulfillment Center
10.2022 - 10.2023
Sorter/Packer
Amazon Fulfillment Center
02.2022 - 05.2022
Sophomore year -
Northern Illinois University
High School diploma -
Phoenix Military Academy
Blood pathogen certification
HIPPA certification
BLS/CPR certification
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