Fernanda Estrada
Selma ,CA
Summary
A seasoned Manager at McDonald’s, I excel in fostering team unity and elevating customer satisfaction. With a knack for problem-solving and proficiency in CRM, I successfully navigate conflicts and streamline operations, ensuring a harmonious, efficient workplace. My leadership has been pivotal in enhancing service quality and operational standards.
Overview
2
2
years of professional experience
Work History
Manager
Mcdonald’s
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Washington Union High School
Fresno, CASkills
- Customer service
- Verbal and written communication
- Documentation and reporting
- Customer relationship management (CRM)
- Multitasking
- Problem-solving aptitude
- Team building
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Manager
Mcdonald’s
07.2022 - Current
Washington Union High School
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