Fernanda Fragoso Gómez
Rialto,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Level 20
Boot Barn
Fontana, California
10.2023 - Current
- Developed and maintained store policies and procedures.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Built and maintained strong working relationships with team members.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
General Merchandiser
Target
Fontana, CA
11.2020 - 11.2021
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Developed and implemented merchandising strategies to increase sales.
- Organized product displays in retail stores according to company guidelines.
- Monitored inventory levels and adjusted stocking accordingly.
- Assisted customers with product selection and answered inquiries about product features.
- Ensured compliance with health codes, safety regulations, and other legal requirements.
- Trained new employees on proper handling of merchandise in accordance with company policies.
- Designed point-of-sale materials such as posters, banners, signs, brochures, for promotional activities.
- Conducted regular inventory audits to prevent stock discrepancies.
Guest Service
Target
Fontana, CA
10.2018 - 11.2020
- Kept employees satisfied and productive with a collaborative and open approach.
- Assisted in training new Guest Service Attendants on proper customer service techniques.
- Ensured compliance with departmental policies regarding guest service standards.
- Recognized potential theft or loss situations and offered personal guest service to deter theft.
- Upheld company standards for quality guest service during every interaction with customers.
Cashier
Cardenas Markets Inc.
Fontana, CA
06.2018 - 10.2019
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Some College (No Degree) - Cosmetology
Salon Success Academy - Upland
Upland, CA11.2022
High School Diploma -
Eisenhower Senior High School
Rialto, CA05.2016
High School Diploma -
Chaffey College
Rancho Cucamonga, CASkills
- Guest service and assistance
- Strong verbal communication
- Organization
- Team leader
- Schedule breaks and lunches
- Quick learner
- Budget handling
- Interpersonal and written communication
- Customer Service
- Computer Skills
- Bilingual
- Creative solutions
Timeline
Level 20
Boot Barn
10.2023 - Current
General Merchandiser
Target
11.2020 - 11.2021
Guest Service
Target
10.2018 - 11.2020
Cashier
Cardenas Markets Inc.
06.2018 - 10.2019
Some College (No Degree) - Cosmetology
Salon Success Academy - Upland
High School Diploma -
Eisenhower Senior High School
High School Diploma -
Chaffey College