Fernanda Garcia Hernandez
Grand Rapids,MI
Summary
Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Adaptable professional with more than five years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Assistant
Margaux Restaurant
10.2022 - 08.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Server
Applebee's Grill + Bar
05.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Medical Technologist/Aide
AdvisaCare
07.2021 - 08.2021
- Input medical tests and clinical results data into computer using [Software] for storage and retrieval.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
Certified Swing Manager
McDonald's
05.2017 - 05.2021
- Exercised focus and concentration to keep track of tables and remember orders
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Trained crew members on how to perform tasks correctly.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
Education
No Degree -
Grand Rapids Community College
Grand Rapids, MIGrand Valley State University
Allendale, MIHigh School Diploma -
Wellspring Preparatory High School
Grand Rapids, MISkills
- Transactions and Cash Handling
- Warm and Friendly
- Team Player
- Conflict and Complaint Resolution
- Adaptable
- Efficient
- Organized
- Learns and adapts quickly
Languages
Spanish
Native or Bilingual
Certification
Community Interpreter: The International Edition
- completed training for health, education, and human services
Timeline
Server Assistant
Margaux Restaurant
10.2022 - 08.2023
Medical Technologist/Aide
AdvisaCare
07.2021 - 08.2021
Server
Applebee's Grill + Bar
05.2021 - 07.2022
Certified Swing Manager
McDonald's
05.2017 - 05.2021
No Degree -
Grand Rapids Community College
Grand Valley State University
High School Diploma -
Wellspring Preparatory High School
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