Fernanda Marguez
El paso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
The Shack Wings And Brews
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers..
Amazonian
Amazon
01.2023 - 01.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Packaging orders and adding labels
Call Center Representative
Alorica
01.2023 - 12.2023
- Assessed customer needs and escalated calls to specific departments
- Met and exceeded assigned goals established by management
- Resolved customer concerns, following internal database prompts and company scripts
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Investigated and resolved customer inquiries and complaints quickly.
Cheerleading Coach
Escontrias Elementary
01.2023 - 12.2024
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Church Volunteer
Socorro Mission La Purisima
03.2022 - 11.2022
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Taught Sunday school classes to impart values of faith.
- Coordinated with local businesses for event sponsorships, enhancing community ties.
- Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
Host
Great American
12.2021 - 09.2022
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Anticipated guest needs for personalized and seamless service
- Coordinated waitstaff to balance workload between restaurant sections
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Sales Associate
H&M
01.2021 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School -
Socorro High School
Socorro, Texas06.2021
Skills
- Dependable
- Responsible
- Computer skills
- Multitasking
- Bilingual
- Customer service experience
Timeline
Server
The Shack Wings And Brews
04.2024 - Current
Cheerleading Coach
Escontrias Elementary
01.2023 - 12.2024
Amazonian
Amazon
01.2023 - 01.2024
Call Center Representative
Alorica
01.2023 - 12.2023
Church Volunteer
Socorro Mission La Purisima
03.2022 - 11.2022
Host
Great American
12.2021 - 09.2022
Retail Sales Associate
H&M
01.2021 - 10.2021
High School -
Socorro High School
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