Summary
Overview
Work History
Education
Languages
Timeline
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Fernanda Melendez

El Paso,TX

Summary

Results-driven Junior Account Manager known for high productivity and efficient task completion. Specialize in client relationship management, sales strategy development, and financial reporting. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of responsibilities and fostering client satisfaction.

Overview

6
6
years of professional experience

Work History

Jr. Account Manager

RM Customhouse Brokers
El Paso , TX
05.2023 - Current
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Listened to customer needs to identify and recommend best services.
  • Maintained accurate records of client interactions and transactions.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
  • Analyzed commercial invoices, packing lists, bills of lading, certificates of origin and other import and export documents to ensure proper classification.
  • Conducted audits of customer files to ensure compliance with regulatory requirements.
  • Used power of attorney privileges to sign documents on behalf of clients.
  • Compiled and maintained records of shipments, invoices, and other data related to customs regulations.
  • Analyzed financial statements to identify discrepancies and resolve issues.
  • Answered questions from customers regarding their billing or payment status.
  • Determined the classification of imported goods in accordance with customs regulations.

Customs Brokerage Representative

RM Customhouse Brokers
El Paso, TX
09.2021 - 04.2023
  • Reviewed and processed customs clearance documents for imported goods.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Ensured compliance with applicable laws and regulations governing international trade activities.

ADMINISTRATIVE ASSISTANT

TECMA
El Paso, TX
05.2019 - 09.2021
  • ACCOUNTS PAYABLE ASSISTANT, AND INVENTORY CONTROL.
     ASSISTING WITH TASKS LIKE MANAGING RECORDS AND ORGANIZING REPORT
     COMMUNICATING WITH CLIENTS TO BETTER UNDERSTAND FINANCIAL NEEDS AND
    REPOR INFORMATION TO THE ACCOUNTANT

Education

Upon Request

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Jr. Account Manager

RM Customhouse Brokers
05.2023 - Current

Customs Brokerage Representative

RM Customhouse Brokers
09.2021 - 04.2023

ADMINISTRATIVE ASSISTANT

TECMA
05.2019 - 09.2021

Upon Request

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Fernanda Melendez