Fernanda Montoya
Santa Fe Springs,California
Summary
Results-driven dental hygiene student with track record of excelling in fast-paced work environments, seeking practical exposure to the field. Excited to learn about job processes, procedures and best practices, as well as advance abilities developed during education.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Bravo Dental Group
Brea, CA
02.2023 - 06.2023
- Verified, updated and entered patient information into system
- Answered and managed incoming calls and emails
- Scheduled and rescheduled cleanings and dental appointments for patients using appointment software
- Collected payments from patients and arranged payment schedules
- Kept up to date with multiple recall patient lists daily
- Assisted Dental Assistants when needed
- Verified and collected information on patient's insurance benefits
- Made sure lab cases were being sent out and brought back in time for patient's appointments
- Pulled up patient's charts for appointments
- Made sure patient's consent/ release forms were filled out and up to date before appointments
Call Center Customer Service Representative
Gold Coast Dental
La Habra, CA
12.2021 - 07.2022
- Updated customer accounts, addresses and contact information within call management databases
- Maintained strong call control and quickly worked through scripts to address problems
- Asked probing questions to determine service needs and and accurately input information into electronic systems
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Took note of customer insurance benefits for future office use and customer appointments
- Transferred high volume of calls to in person office personnel across multiple company locations
Assistant Manager
Domino’s Pizza
La Mirada, CA
02.2020 - 12.2020
- Took inventory
- Handled customer complaints/ concerns
- Dispatched and organized drivers
- Delegated tasks to team members
- Handled opening and closing shifts
- Experience with upselling products
- Helped with food and soda orders
- Handled money assigned to drivers, and collected money from drivers at the end of the day
Education
Associate of Arts - Dental Hygiene
Cerritos College
Norwalk, CA06-2026
High School Diploma -
Skills
- Experience in leadership
- Friendly, positive attitude
- Knowledge of Dental/ Medical Terminology
- Organization and efficiency
- Multi-line telephone skills
- PC proficient
- Data entry
- Bilingual (English/ Spanish)
- Open Dental system experience
- Multi-tasking
- Insurance Verification
- Dental Staff Support
- HIPAA Compliance
Timeline
Dental Receptionist
Bravo Dental Group
02.2023 - 06.2023
Call Center Customer Service Representative
Gold Coast Dental
12.2021 - 07.2022
Assistant Manager
Domino’s Pizza
02.2020 - 12.2020
Associate of Arts - Dental Hygiene
Cerritos College
High School Diploma -
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