Fernanda Morales Rosas
San Diego,CA
Summary
Efficient professional with 6.5+ years of experience at FHCSD and a proven knowledge, aiming to leverage and expand my soft and hard skills to continue acquiring experience to successfully perform the Medical Assistant position and its requirements, including possibilities to become an MA Lead or MA Preceptor in the future.
Overview
9
9
years of professional experience
Work History
Referral Specialist I
Family Health Centers Of San Diego
04.2023 - Current
- Prepares and process routine and STAT referrals requests from health care providers.
- Obtained prior authorization from insurances for procedures and gather pertinent information as needed .
- Performed various administrative tasks by filing, copying and faxing documents.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
Patient Service Representative
Family Health Centers Of San Diego
02.2020 - 04.2023
- Facilitated patient registration by accurately entering demographic into electronic health record systems.
- Verified patient insurance eligibility coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, building trust within patient and healthcare departments.
- Assisted patients in filling out check-in paperwork and schedule appointments.
Call Center Representative
Family Health Centers Of San Diego
06.2017 - 02.2020
- Managed inbound high call volumes while providing exceptional patient support.
- Provided exceptional customer service to patients assisting in scheduling appointments according to clinical guidelines and patient needs.
- Answered phone with friendly greeting to create positive inbound calling experience for callers.
Sales Associate
Macy's Inc.
05.2015 - 06.2017
- Processed transactions efficiently using point-of-sale systems, conducted efficient different type of payment methods and minimize discrepancies at the end of every shift.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted with inventory tasks, ensuring accurate stock levels.
Education
Medical Assistant Certificate - Clinical/ Administration
Laura Rodriguez Medical Assistant Institute
San Diego06.2024
GED -
Charter School Of San Diego
06.2012
Skills
- HIPAA regulations Compliance
- Bilingual English/Spanish
- CPR BLS Certification
- Telephone etiquette
- Empathy and compassion
- Non-verbal communication
- Data Entry
References
- Erica Hernandez- Referrals Supervisor ehernandez@fhcsd.org
- Cynthia Mcgrew- PSR Coordinator cynthiam@fhcsd.org
- Carolina Villada-PSR Coordinator carolinafe@fhcsd.org
Timeline
Referral Specialist I
Family Health Centers Of San Diego
04.2023 - Current
Patient Service Representative
Family Health Centers Of San Diego
02.2020 - 04.2023
Call Center Representative
Family Health Centers Of San Diego
06.2017 - 02.2020
Sales Associate
Macy's Inc.
05.2015 - 06.2017
Medical Assistant Certificate - Clinical/ Administration
Laura Rodriguez Medical Assistant Institute
GED -
Charter School Of San Diego
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