Summary
Work History
Education
Skills
Timeline
Generic

Wayne Darrington

Las Vegas,NV

Summary

Dedicated and results-driven professional with over 10 years of progressive experience across healthcare administration, operations, and client account management. Skilled in EHR/EMR systems, insurance verification, billing, workflow optimization, and performance improvement initiatives that enhance accuracy and efficiency. Recognized for exceptional communication, cross-functional collaboration, and problem-solving abilities that strengthen client and patient relationships. Proven track record of meeting organizational goals through adaptability, attention to detail, and a commitment to service excellence.

Work History

Referral Specialist I

Anthem/ Elevance Health
01 2025 - Current
  • Coordinated 200+ patient referrals weekly, completing insurance verifications and authorizations with 99% accuracy in Epic and Cerner systems.
  • Partnered with healthcare teams and insurance payers to resolve referral delays, reducing processing time by 20% and enhancing patient satisfaction metrics.
  • Educated patients on referral procedures and benefits eligibility, ensuring transparency, compliance, and timely care coordination.

Patient Financial Coordinator

Anthem/ Elevance Health
02 2024 - 01 2025
  • Verified insurance eligibility and processed billing claims, maintaining 100% compliance with HIPAA and CMS regulations.
  • Conducted patient financial consultations, improving collections by 15% and strengthening patient understanding of payment options.
  • Collaborated with revenue cycle and billing teams to reduce denials by 20%, streamlining reimbursement and operational workflows.

SMART Specialist

UPS Corp
05 2017 - 02 2024
  • Improved logistics and dispatch efficiency through workflow redesign, resulting in an 18% reduction in delivery delays and smoother route coordination.
  • Maintained 99% on-time delivery accuracy by ensuring communication alignment between warehouse staff, drivers, and clients.
  • Trained and supervised new team members in compliance, safety, and performance standards, achieving a 10% productivity increase across teams.

Corporate Acoount Manager

FedEx
03 2008 - 05 2017
  • Advanced through five progressive positions over a 9-year tenure, demonstrating leadership, adaptability, and expertise in operations, client relations, and logistics management.
  • Managed and optimized high-volume delivery operations, achieving 98% on-time performance and driving continuous improvement through data-based route optimization.
  • Promoted to Corporate Account Manager, overseeing a portfolio of 50+ business clients and implementing cost-saving logistics solutions that reduced shipping costs by 15% and improved satisfaction by 22%.
  • Supervised and coached cross-functional teams of up to 25 employees, improving productivity by 20% while maintaining full DOT and OSHA compliance.
  • Utilized KPIs and client analytics to enhance communication between sales and operations, achieving a 30% faster issue-resolution rate and stronger customer retention.

Education

University of Nevada, Las Vegas
05.2027

Skills

  • EHR/EMR Systems (Epic, Cerner, Athena) HIPAA Compliance Insurance Verification Medical Billing and Claims Processing Revenue Cycle Management Process Improvement Workflow Optimization Data Analysis KPI Tracking Cross-Functional Collaboration Customer and Client Relations Account Management Problem Resolution Communication and Interpersonal Skills Performance Metrics Quality Assurance Microsoft Office Suite CRM and Reporting Tools Time Management Confidentiality Adaptability Strategic Planning Team Leadership Continuous Process Improvement

Timeline

Referral Specialist I

Anthem/ Elevance Health
01 2025 - Current

Patient Financial Coordinator

Anthem/ Elevance Health
02 2024 - 01 2025

SMART Specialist

UPS Corp
05 2017 - 02 2024

Corporate Acoount Manager

FedEx
03 2008 - 05 2017

University of Nevada, Las Vegas

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