FERNANDA RAMIREZ
Kansas City,KS
Summary
Licensed Esthetician with prior experience in customer service and experience providing advanced skincare treatments and educating clients on maintaining healthy skin. Strengths include deep knowledge of various skincare products, therapies, and techniques along with strong interpersonal skills to build client relationships. Previous work involves creating individualized treatment plans resulting in improved client satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Massage Envy Spa
Olathe, Kansas
08.2024 - Current
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Attended industry-related seminars to stay up-to-date on new trends in esthetics.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Analyzed client's skin using magnifying lamps or other diagnostic equipment.
- Followed protocols for infection control practices such as sanitation and disinfection procedures.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Recommended at-home skincare regimens tailored to each client's individual needs.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Educated clients on skin care procedures and products.
Guest Service/ Hostess
Prime Social
Kansas City, MO
04.2023 - Current
- Greet guests and gather information to seat groups or place on waitlist
- Answer telephone to provide dining information and schedule reservations
- Collaborate with front of house staff to move tables and adjust seating to accommodate customers
- Notify server after seating parties in section to facilitate prompt service
- Support serving staff, and serving assistants to keep dining room presentable and ready for guests
- Maintain a tidy work area and a positive work environment
Assistant Teacher
La Petite Academy
Shawnee, KS
10.2021 - 02.2023
- Provide care and support for children up to the age of 2
- Attend to children's basic necessities (meals, sleep, restroom, etc)
- Work with teachers to design lesson plans and coordinate activities for classes, consistently noting successful activities for classes and identifying areas for improvement
- Perform supervision and provide safety of up to 7 children at a time throughout the whole day with daily activities
- Communicate with parents/guardians regarding children's needs, progress and concerns
- Maintain a clean and positive classroom and safe space
Cashier/Food Expo
The Mixx
Kansas City, MO
06.2020 - 10.2021
- Processing payments both cash and terminal
- Customer Assistance in person and incoming phone calls
- Cleaned/Sanitized properly according to the Missouri Food Safety protocols
- Stocking ingredients and supplies throughout the restaurant and work area
- Trained new employees (when necessary)
- Answered questions about store policies and addressed customer concerns
FOH/Food Runner
Messenger Coffee
Kansas City, MO
12.2020 - 06.2021
- Delivered correct food items to tables according to order documentation
- Cleared tables immediately after guests left in preparation for next party
- Answered questions from restaurant patrons regarding menu items
- Maintained clean, sanitized, and stocked work area and restaurant
- Customer assistance with questions and concerns
- Greeted customers and maintained a peaceful and positive environment
Education
Esthetics
Entourage Institute of Beauty
09.2023
High School Diploma -
Notre Dame de Sion High School
05.2020
Skills
- Verbal and Written Communication
- Client Consultations and Personalized Care
- Regimens
- Fast-paced Learner and Worker
- Time Management Skills
- Safety and Supervision
- Hospitality Services
- Appointment Scheduling
- Dermaplane
- Microdermabrasion
- LED
Certification
- High Frequency, 06/2023, Entourage Institute of Beauty
- Ultrasonic Spatula, 06/2023, Entourage Institute of Beauty
- Ultimate Brow, 06/2023, Entourage Institute of Beauty
- Lash Lift and Tint, 06/2023, Entourage Institute of Beauty
- Dermaplane, 06/2023, Entourage Institute of Beauty
- Microdermabrasion, 06/2023, Entourage Institute of Beauty
- Hydrofacial, 06/2023, Entourage Institute of Beauty
- LED, 06/2023, Entourage Institute of Beauty
Languages
Bilingual
Timeline
Licensed Esthetician
Massage Envy Spa
08.2024 - Current
Guest Service/ Hostess
Prime Social
04.2023 - Current
Assistant Teacher
La Petite Academy
10.2021 - 02.2023
FOH/Food Runner
Messenger Coffee
12.2020 - 06.2021
Cashier/Food Expo
The Mixx
06.2020 - 10.2021
Esthetics
Entourage Institute of Beauty
High School Diploma -
Notre Dame de Sion High School