Fernanda Reyes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Wholesale Sales Representative
Fashion Logistics
10.2023 - Current
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
Fendi Ecommerce Customer Service
Fashion Logistics
09.2022 - Current
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Returns and exchange
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Attended to customer complaints and processed product return or replacement requests.
- Maintained a clean and organized store environment for optimal shopping experience.
- Fulfilled customers' special requests for merchandise and delivery times.
- Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed a high volume of inbound orders while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
FENDI Retail Customer Service
Fashion Logistics
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant emails of customer with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Picking and Packing GUCCI
DVS
03.2021 - 05.2022
- Streamlined order processing by optimizing picking and packing procedures.
- Enhanced order processing time by streamlining picking and packing processes.
- Maintained a safe working environment for staff by enforcing strict adherence to safety guidelines and conducting regular inspections.
- Managed cross-functional teams to ensure smooth operations in both grading and packing departments.
- Optimized inventory management, implementing a real-time tracking system to reduce waste and improve stock rotation.
Cashier Floor Supervisor
Kid City
02.2020 - 03.2021
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
Education
Associate of Arts - Psychology
Passaic County Community College
Paterson, NJ06.2026
High School Diploma -
Passaic High School
Passaic, NJ06.2020
Skills
- Goal-oriented mindset
- Sales Presentations
- Product Knowledge Expertise
- Customer Relations
- Staff Training
- Inventory Management
- Sales Reporting
- Customer Needs Assessment
- Financial Reporting
- Product Merchandising
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Wholesale Sales Representative
Fashion Logistics
10.2023 - Current
Fendi Ecommerce Customer Service
Fashion Logistics
09.2022 - Current
FENDI Retail Customer Service
Fashion Logistics
09.2022 - Current
Picking and Packing GUCCI
DVS
03.2021 - 05.2022
Cashier Floor Supervisor
Kid City
02.2020 - 03.2021
Associate of Arts - Psychology
Passaic County Community College
High School Diploma -
Passaic High School
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