Fernanda Rodriguez
FORTWORTH
Summary
I’ve been working since I was 15 and have experience as a hostess, busser, and to-go worker at my family restaurant, La Casa de Lina. I’m really good with customers and always try to make people feel welcome and comfortable. I work well under pressure, especially during busy weekends when I’m working by myself as the only busser. I like keeping everything organized and helping my coworkers whenever needed. I’m very friendly, positive, and easy to talk to, and I always treat customers with respect no matter the situation.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
La Casa De Lina
FORTWORTH
11.2024 - Current
- Greeted guests warmly upon arrival at the restaurant.
- Coordinated reservations and walk-in guest flow to optimize seating and minimize wait times.
- Assigned tables based on guest preferences and availability.
- Maintained cleanliness and organization of the entrance area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed customer complaints professionally, fostering a welcoming atmosphere and enhancing guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Cultivated long-term relationships with customers, encouraging repeat visits and loyalty to the restaurant.
- Balanced cash register at end of shift according to established procedures.
Restaurant Busser
La Casa de Lina
FORTWORTH
11.2024 - Current
- Cleared tables promptly to maintain a clean dining environment.
- Assisted servers by delivering food and refilling beverages efficiently.
- Organized and restocked dining supplies to ensure smooth operations.
- Set up dining areas for special events and large parties to ensure seamless service.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Cleared tables to enhance turnover rate and reduce guest wait times.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided assistance to other employees when needed during peak business hours.
- Provided friendly and attentive service to meet guest needs and improve overall dining experience.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
Education
Crowley Collegiate Academy
FORTWORTH, TX05-2026
Skills
- Reservation management
- Customer service
- Quality assurance
- Cleanliness standards
- Team collaboration
- Communication skills
- Conflict resolution
- Calm under pressure
- Professional presentation
- Approachable demeanor
- Relationship building
- Continuous learning
- Heavy lifting
- Physical stamina
- Positive attitude
Languages
English
Native/ Bilingual
Timeline
Restaurant Hostess
La Casa De Lina
11.2024 - Current
Restaurant Busser
La Casa de Lina
11.2024 - Current
Crowley Collegiate Academy