Fernanda Sanchez
Costa Mesa,CA
Summary
Self-driven and a first-generation college graduate with a Bachelor of Science in Criminal Justice, and in progress for a Cybersecurity certification by Spring 2026. Seeking opportunities where I can apply my strong work ethic, passion for investigative work, and willingness to learn to contribute effectively to the team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims service representative 1 - HO PROP COORD CA
Automobile Club of southern California
Costa Mesa, CA
04.2023 - Current
- Investigate, evaluate, and determine coverage to resolve moderate to severe complexity property claims.
- Explain policy benefits, coverages, and the claims process verbally and in writing to, but not limited to, insureds, attorneys, and public adjusters.
- Identify and help investigate suspicious claims and recommend referral to Special Investigations Unit where appropriate.
- Prepare Excel repairs estimates for small claims-covered damages with little supervision.
- Maintain accurate records of all claims activities in the database system.
- Coordinate vendor services to ensure quality service delivery.
- Apply my knowledge of Department of Insurance regulations through the claims-handling process by ensuring due dates are met to avoid violations.
- Make recommendations to management for settlement amounts outside of authority limits.
- Negotiate and come to an agreed cost of repairs with reconstruction companies within policy guidelines.
Warehouse Associate
High Performance Nutrition LLC
Costa Mesa, CA
03.2022 - 02.2023
- Completed data entry projects to ensure timely and accurate processing of inventory information.
- Data analysis and monitoring the continuous flow of order distribution, both domestic and international.
- Maintained accurate inventory records through manual and computerized audit systems.
- Processed incoming shipments, verifyied the accuracy of product delivery against purchase orders.
- Collaborated with team members to complete tasks efficiently and accurately.
Ulta Beauty Consultant
Target
Costa Mesa, CA
10.2020 - 05.2022
- Prioritized and organized tasks to efficiently accomplish business and service goals.
- Planed and completed group projects, including, but not limited to, new store planograms.
- Demonstrated leadership by making improvements to work processes and training new colleagues.
- Maintained updated knowledge of beauty trends through advanced training, and share it with customers to ensure excellent customer service.
Server/ Barista
Ladle and Leaf
San Francisco International Airport, San Francisco
10.2019 - 03.2020
- Maintained composure in a fast-paced environment, especially during peak hours.
- Possessed strong multitasking skills.
- Collaborated with colleagues to ensure efficient operations within the airport restaurant environment.
- Maintained records of money transactions made during the closing shift, as required by law or company policy.
Host/Server
El Matador Authentic Mexican Food and Tequila Bar
Costa Mesa, CA
01.2017 - 07.2018
- Managed party reservation setups in a timely manner.
- Ensured compliance with California health and safety regulations within the restaurant.
- Collaborated with the kitchen and bar staff for the timely and correct delivery of orders.
- Maintained a positive and professional attitude, even during peak rush hours.
- Provided excellent customer service by anticipating customers' needs.
- California Food Handler Certified.
Education
Bachelor of Science in Criminal Justice -
California State University Fullerton
05.2022
Skills
- Detail-oriented
- Analytical skills
- Investigating skills
- Organizational skills
- Time management
- Teamwork and collaboration
- Adaptability
- Multitasking
- Excellent verbal and written communication
- Bilingual
- Customer service
Languages
English
Professional
Spanish
Professional
Accomplishments
- AAA Employee Spotlight Award 2024
- Dean's List California State University Fullerton 2020 - 2022
- Dean's List San Francisco State University 2018 - 2020
Certification
- Google Cybersecurity Certificate ( In progress ) Spring 2026
Timeline
Claims service representative 1 - HO PROP COORD CA
Automobile Club of southern California
04.2023 - Current
Warehouse Associate
High Performance Nutrition LLC
03.2022 - 02.2023
Ulta Beauty Consultant
Target
10.2020 - 05.2022
Server/ Barista
Ladle and Leaf
10.2019 - 03.2020
Host/Server
El Matador Authentic Mexican Food and Tequila Bar
01.2017 - 07.2018
Bachelor of Science in Criminal Justice -
California State University Fullerton
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