Fernanda Sandoval
San Benito
Summary
Dynamic customer service professional with a proven track record.
Excelling in cash handling and issue resolution. Recognized for enhancing
customer satisfaction through effective communication and training
staff. Committed to delivering exceptional experiences and maintaining
high standards.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Cashier Floor Supervisor
Sabs Candy Shop
Harlingen
08.2024 - Current
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
Restaurant Hostess
Pappasitos Smokehouse
San Benito
05.2022 - 06.2024
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided menus and answered questions about menu items and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phones promptly to record and confirm reservations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Head Server/Assistant Manager
Lucky Sushi Bar
Harlingen
08.2015 - 03.2020
- Explained daily specials and made recommendations upon request.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Assigned duties to servers and monitored their performance.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
Front Desk Receptionist Intern
Literacy Center Education Network
San Benito
10.2007 - 05.2008
- Provided excellent customer service by responding to inquiries promptly and accurately.
- Responded to emails from customers promptly and professionally.
- Updated customer contact information in database systems.
- Maintained confidentiality of sensitive information related to clients and employees.
- Answered incoming calls and redirected them to the correct department or staff member.
- Tracked attendance records of guests visiting the facility.
- Assisted with administrative tasks such as filing documents, photocopying, faxing, data entry and sorting mail.
- Responded to inquiries and room requests made online, by phone, and via email.
- Scheduled and confirmed appointments for clients and staff.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
San Benito High School
San Benito, TXSome College (No Degree) - Education/Photography
Texas State Technical Collage
Harlingen , TxSkills
- Product knowledge
- Patience and composure
- Customer service
- Multi-line phone systems
- Appointment scheduling
- Recruiting and interviewing
- Money handling
- Credit and cash transactions
- POS systems
- Team leadership
- Server training
Languages
English
Native/ Bilingual
Timeline
Cashier Floor Supervisor
Sabs Candy Shop
08.2024 - Current
Restaurant Hostess
Pappasitos Smokehouse
05.2022 - 06.2024
Head Server/Assistant Manager
Lucky Sushi Bar
08.2015 - 03.2020
Front Desk Receptionist Intern
Literacy Center Education Network
10.2007 - 05.2008
San Benito High School
Some College (No Degree) - Education/Photography
Texas State Technical Collage