Fernanda Soto
Santa Ana,CA
Summary
Dynamic and dedicated professional with extensive experience at Dennys Restaurant, excelling in guest relations and teamwork. Proven ability to enhance customer satisfaction through exceptional service and effective complaint resolution. Skilled in maintaining a clean and organized environment while adhering to health protocols, ensuring a safe dining experience for all patrons.
Overview
2
2
years of professional experience
Work History
FOH Team Member
MARISCOS EL YAQUI
08.2025 - Current
- Maintained cleanliness and organization of front-of-house areas
- Collaborated with kitchen staff to ensure timely food delivery
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Server
Dennys Restaurant
07.2023 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to enhance overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed payments accurately, handling cash and electronic transactions.
Education
CHILD DEVELOMPENT - Early Childhood Education
Santa Ana College
Santa Ana, California, CA05-2026
Skills
- Guest relations
- Greeting guests
- Professional appearance
- Personal hygiene
- Organizational skills
- Teamwork and collaboration
Accomplishments
- Recognized by management with Employee of the Month/Quarter for exceptional service.
- Managed large parties of 10–50 guests with efficient timing and multi-table coordination.
- Ensured compliance with health and safety regulations, contributing to 100% inspection scores.
- Memorized detailed menus of 100+ items, allowing for accurate orders and confident recommendations.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
FOH Team Member
MARISCOS EL YAQUI
08.2025 - Current
Server
Dennys Restaurant
07.2023 - 10.2025
CHILD DEVELOMPENT - Early Childhood Education
Santa Ana College