FERNANDA SOTO
dallas
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
4
4
years of professional experience
Work History
Receptionist
Covenant
Dallas
02.2024 - Current
- Triaged incoming calls,forwarding them in a timely manner to the appropriate person based on urgency.
- Maintained accurate records and data entry.
- Provided excellent customer service.
- Supported daily office operations in a fast-paced environment.
- I enjoy helping people and connecting them with opportunities.
Customer Service Representative
FireBird
Dallas
12.2022 - 12.2023
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Followed up promptly on all unresolved cases from previous shifts.
- Strong customer service and communication skills.
Education
Radiology -
DallasCollege
mesquite, tx, USSkills
- Teamwork
- Research
- Scheduling
- Adaptability
- Communication
- Active Listening
- Data entry
- Problem solving
- Customer service
- Calendar management
- Telephone skills
- Multi-line telephone systems
- Organization skills
- Appointment scheduling
- Typing speed
Timeline
Receptionist
Covenant
02.2024 - Current
Customer Service Representative
FireBird
12.2022 - 12.2023
Radiology -
DallasCollege