Briana Lopez
El Paso,TX
Summary
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Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
2
2
years of professional experience
Work History
Receptionist
Steel Specialties Inc.
06.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress Trainee
China Pearl
08.2023 - 02.2024
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Host
Applebee's Grill + Bar
07.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Associate of Arts - Theatre
El Paso Community College
06-2026
High School Diploma -
Horizon High School
05-2024
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Typing speed
- Office management
- Customer Satisfaction
- Multitasking
- Teamwork
- Fluent in English and Spanish
- Voice projection
- Performance energy
- Motivational leadership
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Receptionist
Steel Specialties Inc.
06.2024 - Current
Waitress Trainee
China Pearl
08.2023 - 02.2024
Host
Applebee's Grill + Bar
07.2022 - 07.2022
High School Diploma -
Horizon High School
Associate of Arts - Theatre
El Paso Community College
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