FERNANDA VALENCIA
Hailey
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Flexible hard worker ready to learn and contribute to team success.
Motivated and energetic to apply early childhood education principles in preschool setting. Dedicated to teaching, maintaining discipline and encouraging creativity. Certified in First Aid and CPR.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Local Operation Manager
Vacasa LLC
Ketchum
03.2022 - 09.2023
- Oversee operations in Ellsworth, ME managing a specific portfolio of properties
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Partner and assist your Business Development Representative when new units join the portfolio
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for your manager and Co-LOM(s) when necessary
- Conduct regular inspections prior to guest and owner arrivals
- Traveling between worksites is frequent and this person will need their own reliable transportation.
Property Caretaker
Vacasa LLC
Ketchum
03.2020 - 03.2022
- Enhanced tenant satisfaction by addressing and resolving property maintenance issues promptly.
- Streamlined facilities management tasks for improved property upkeep and tenant experience.
- Increased tenant retention through proactive communication and efficient problem resolution.
- Coordinated with property owners to prioritize repairs, upgrades, and renovations in alignment with their goals.
Education
High School -
México
Coeneo Mich Skills
- Technical computer skills
- Professional communication
- Time management skills
- Highly responsive
- Strong attention to detail
- Adherence to company policies
- Communication skills
- Team leadership
Timeline
Local Operation Manager
Vacasa LLC
03.2022 - 09.2023
Property Caretaker
Vacasa LLC
03.2020 - 03.2022
High School -
México