Rosalind Jones
Las Vegas,United States
Summary
Dedicated healthcare administrator with a strong focus on enhancing patient experience and operational efficiency. Achievements include a 33% increase in patient satisfaction and a 25% reduction in wait times through strategic scheduling and customer service initiatives. Expertise in managing clinic operations and ensuring regulatory compliance within busy healthcare settings.
Overview
35
35
years of professional experience
Work History
Program Specialist/Site Manager
Veteran Administration-NV
05.2014 - 06.2025
- Directed daily operations and ensured compliance at Community Based Outpatient Clinics and Primary Care Clinics within the VA Southern Nevada Healthcare System.
- Effectively utilized available resources to enhance patient-centered care directly and indirectly, leveraging innovative methods for cost-effective health care management.
- Managed daily operations of busy clinic, overseeing 75 staff to ensure efficient patient care.
- Implemented new scheduling system that reduced patient wait times by 25%.
- Developed and implemented policies and procedures that ensured compliance with healthcare regulations, enhancing operational integrity.
- Oversaw the hiring, training, and performance evaluations of clinic staff.
- Improved patient satisfaction scores by 33% through implementation of customer service initiatives.
- Collaborated with physicians and healthcare professionals to enhance patient care delivery and streamline workflows.
- Developed relationships with vendors to negotiate favorable pricing for medical equipment and supplies.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Created employee schedules that optimized staffing levels based on patient demand patterns.
Supervisory Health System Specialist
Department of Defense, Medical Command-Seoul
Seoul, KR
06.2008 - 05.2014
- Supervised day-to-day clinic operations ensuring compliance with policies and guidelines.
- Evaluated employee performance, delivered feedback, and conducted staff assistance visits to enhance team development.
- Monitor clinic provider's schedules and templates for efficiency and make changes when necessary.
- Incorporate evidence-based care into practice environment to ensure high quality care for patients and their families.
- Determines the appropriate International Classification of Diseases, 9th Edition/Revision, Clinical Modification (ICD-10 CM) diagnosis, evaluation, and management, and Current Procedural Terminology, 4th Edition (CPT-4) procedure codes for diseases, injuries, and procedures by selecting from several codes, the one which most accurately describes the patient's condition and procedure performed.
- Determine the appropriate Department of Defense external causes of injury code by selecting the one which most accurately describes the situation which caused the patient injury.
- RECORD ANALYSIS: Reviews notes, doctor's orders, consultation reports, laboratory, and radiology reports etc., to ascertain all diagnosis, procedures, and complications are recorded in the proper terminology.
Supervisory Medical Records Administration Specialist
US Army Active Duty-Duty
VA
10.1990 - 05.2010
- Led the Medical Records Administration Specialist team, reporting directly to the Chief, Patient Administration Division, at Winn Army Community Hospital (WINN).
- Manages the medical records programs for both inpatient and outpatient records and is responsible for developing and implementing administrative decisions directly affecting the care of medical records programs.
- Evaluated total medical record program to enhance overall efficiency and effectiveness.
- Estimated budget requirements, determined staffing and equipment needs, and assisted in planning for future medical record program developments.
- The incumbent performs a variety of technically complex duties involved with auditing, analyzing, coding, and reviewing medical data and medical records and ensures facility compliance with applicable standards of the Joint Commission guidelines pertaining to medical record documentation and management.
- Advised the Command on coding policies and procedures, applying individual judgment and medical knowledge.
- Exercises an extensive working knowledge of medical records management to plan and manage a complete medical record program, to include Ambulatory Data Records, Release of Information and Statistical Branch, Medical Transcription, and serves as the Chief of PAD in the absence of the Chief.
- Exercises an extensive working knowledge of regulatory references and Joint Commission standards for hospital accreditation and demonstrates a broad practical knowledge of accepted principles and procedures in medical record administration as the technical coordinator of medical record activities.
Education
Health Care Administration (MS Health Care Administration) -
Ashworth College
Atlanta, GA12-2011
Psychology (BA) -
University of Hawaii
Honolulu, HI06-2000
Skills
- Healthcare compliance and regulations
- Medical terminology expertise
- Insurance verification and billing
- CPT and ICD-10 coding
- Patient records management
- Patient interaction and support
- Prior authorization processes
- Electronic insurance verification
- Acute care case management
- Documentation review and analysis
- Logistics and dispatching skills
- Team leadership and supervision
- Stakeholder engagement strategies
- Customer service excellence
- Effective phone communication
- Microsoft Office proficiency
- Technical computer skills
- Data entry and management
- Attention to detail in tasks
- Organizational and multitasking abilities
- Employee performance evaluation
- Empathy in patient care
- Verbal and written communication skills
- Basic life support certification
- Administrative healthcare experience
- Quality improvement initiatives implementation
- Vendor negotiation and management strategies
- Project management expertise
- Strategic planning and execution
Languages
English
Military Service
United States Army, United States, E6, 10/01/90, 10/01/2010, Honorable Discharged
Personal Information
- Willing To Relocate
- Remote Work
Timeline
Program Specialist/Site Manager
Veteran Administration-NV
05.2014 - 06.2025
Supervisory Health System Specialist
Department of Defense, Medical Command-Seoul
06.2008 - 05.2014
Supervisory Medical Records Administration Specialist
US Army Active Duty-Duty
10.1990 - 05.2010
Health Care Administration (MS Health Care Administration) -
Ashworth College
Psychology (BA) -
University of Hawaii