Fernando Alvarado
Las Vegas,NV
Summary
Dedicated and experienced hospitality professional with over 25 years of experience delivering exceptional customer service in luxury hotels, fine dining establishments, and guest relations, following AAA and Forbes standards. Skilled at upselling, problem-solving, and maintaining high-quality guest experiences. Bilingual: English and Spanish. Awarded for continuous Forbes training in multiple resorts.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bar Apprentice/ Bartender
Havana 1957
05.2025 - Current
- Prepared and served a variety of cocktails and beverages following established recipes.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Engaged customers with excellent service, fostering a welcoming atmosphere at the bar.
- Prepared garnishes, syrups, bitters, and other essential components ahead of time for seamless shift execution.
- Streamlined bar operations by implementing efficient processes for order taking and drink preparation.
- Maintained professionalism under pressure during peak hours or challenging situations involving difficult patrons.
- Expanded knowledge of wine varietals, beer styles, and spirits through ongoing education and tastings.
Food Server / Barista
Bella’s Table
01.2024 - 04.2024
- Provided wine and food service
- Upsold menu
- Operated Point-of-Sale and maintained customer engagement
- Enhanced guest experiences through attentive and personalized service
Food Server / Bartender
Diego’s / Las Fajitas
12.2023 - 01.2024
- Opened and Closed Operations.
- Food Services and handling cash
- Operated point-of-service transactions
- Delivered quality service, memorized the menu, and provided drink service
Food Server / Food Runner
Fox Trail
10.2023 - 12.2023
- Delivered high-end food and beverage service in fine dining environments, including making specialty drinks and bartending.
- Greeted guests warmly, explained menus, upsold specials, and ensured prompt and accurate service.
- Operated Point-of-Sale system for ordering meals and cash handling; processed guest payments accurately.
- Collaborated with kitchen and bar staff to expedite food and drink orders quickly and efficiently.
- Awarded positive personal guest recommendations through Yelp and Facebook for exceptional service and attention to detail.
- Opened and prepared food and beverage stations, including barista coffee service.
Guest Services Bellman
The Venetian Hotel and Casino
08.1999 - 08.2023
- Provided valet parking and luggage services, ensuring a seamless arrival and departure experience.
- Applied AAA and Forbes guest service standards to exceed guest expectations consistently.
- Assisted with special deliveries, house car runs, and resolved guest inquiries promptly.
- Upsold hotel amenities and coordinated vendor services.
- Awarded the Grazie Award for outstanding job performance.
Guest Services/ Valet
The Four Seasons Hotel
03.1999 - 08.1999
- Provided exceptional customer service while greeting and assisting guests with vehicle parking and retrieval.
- Maintained cleanliness and organization of parking areas, ensuring a welcoming environment for guests.
- Operated various luxury vehicle models, demonstrating care and attention to detail during handling.
- Collaborated with team members to streamline valet operations and improve guest satisfaction ratings.
- Monitored traffic flow in front of the hotel, optimizing vehicle arrival and departure efficiency.
- Resolved guest inquiries and concerns promptly, enhancing overall guest experience during their stay.
- Implemented best practices for vehicle storage and retrieval to minimize wait times for guests.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
Busser / Food Runner
California Bistro and Vivacé - The Four Seasons Hotel
08.1998 - 03.1999
- Meeting guests upon arrival and Valet vehicles
- Directing hotel guests to their desired location
- Implemented Forbes and AAA standards
- Transferred to Las Vegas, NV as Guest Services Valet Parking - The Four Seasons Hotel - Las Vegas, NV
Busser / Food Runner
The University Club Atop Symphony Towers
01.1996 - 08.1998
- Delivered fine dining service to members and guests, including wine and white glove service.
- Consistently maintained AAA and Forbes standards to enhance guest satisfaction.
- Supported special events and executed VIP guest service protocols.
Skills
- Fine Dining Etiquette & Food Service
- Guest Services & Upselling Techniques
- Strong Customer Service & Communication
- Attention to Detail & Stamina
- Point-of-Sale Systems & Cash Handling
- Food Running & Beverage Service (Bartending/Barista)
- Problem Solving & Team Collaboration
- Knowledge of AAA and Forbes Standards
Awards & Recognition
Personal guest recommendations and positive reviews on Yelp and Facebook for outstanding customer service, attention to detail, and guest satisfaction., Awarded the Grazie Award from The Venetian for overall Job Performance for my hard work and dedication., Bilingual: English and Spanish
Certification
Forbes Training
Languages
Spanish
Full Professional
Timeline
Bar Apprentice/ Bartender
Havana 1957
05.2025 - Current
Food Server / Barista
Bella’s Table
01.2024 - 04.2024
Food Server / Bartender
Diego’s / Las Fajitas
12.2023 - 01.2024
Food Server / Food Runner
Fox Trail
10.2023 - 12.2023
Guest Services Bellman
The Venetian Hotel and Casino
08.1999 - 08.2023
Guest Services/ Valet
The Four Seasons Hotel
03.1999 - 08.1999
Busser / Food Runner
California Bistro and Vivacé - The Four Seasons Hotel
08.1998 - 03.1999
Busser / Food Runner
The University Club Atop Symphony Towers
01.1996 - 08.1998