Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fernando Boscan

Lake Mary,FL

Summary

Accomplished Operations Manager with a proven track record at FB Home Solutions, enhancing customer satisfaction and streamlining operations. Expert in Operations Management and Teamwork, demonstrated through effective communication and quality assurance practices. Achieved significant improvements in customer relations and operational efficiency, showcasing a strong ability to lead and make strategic decisions. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager of Operations

FB Home Solutions
01.2022 - Current
  • Established positive and effective communication among staff and organization clients, reducing miscommunications, and missed deadlines.
  • Successfully managed budgets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

Maintenance Technician

Rock Construction
04.2017 - 05.2021
  • Operated varied hand and power tools to complete repairs.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.

Merchandising Associate

INVERHURCA
07.2010 - 10.2015
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

Associate of Science - Taxation

IUTA
Venezuela
02.2005

Skills

  • Teamwork and Collaboration
  • Decision-Making
  • Customer Service
  • Customer Relations
  • Scheduling
  • Quality Assurance
  • Operations Management
  • Delegating Work

Certification

EPA type II

April 2021 to April 2026

Section 608.

Handle and purchase of regulated refrigerants.

Timeline

Manager of Operations

FB Home Solutions
01.2022 - Current

Maintenance Technician

Rock Construction
04.2017 - 05.2021

Merchandising Associate

INVERHURCA
07.2010 - 10.2015

Associate of Science - Taxation

IUTA

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Fernando Boscan