Summary
Overview
Work History
Skills
Timeline
Generic

Fernando Carrillo

Clifton Nj,NJ

Summary

Results-driven Manager with extensive experience in overseeing retail operations and enhancing team performance. Demonstrated success in driving sales growth and fostering positive work environments through effective communication and leadership. Committed to delivering exceptional customer service while implementing strategic improvements for operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Sorter

UPS
June 2016
  • Sorted packages of various sizes and weights efficiently to maintain flow of operations.
  • Communicated with team members and supervisors to ensure proper handling and sorting of items.
  • Identified and resolved issues with oversized or heavy packages by seeking assistance and coordinating team efforts.
  • Operated sorting equipment and tools safely to enhance productivity and minimize risks.
  • Maintained a clean and organized work environment to comply with safety regulations and improve efficiency.

Manager

Crystal Bay
November 2021 - Current
  • Oversee operations of two retail locations with a team of nine employees.
  • Develop staff schedules to ensure optimal coverage and productivity.
  • Foster a positive work environment by addressing employee concerns and enhancing team communication.
  • Achieved a 50% increase in sales within a month after taking over a struggling store.
  • Conduct regular team meetings to align goals and address issues collaboratively.
  • Promote high standards of customer service to enhance overall customer satisfaction.

Supervisor

Amazon Warehouse Performance Center
01.2018 - 10.2021
  • Supervised daily operations within a high-volume warehouse environment.
  • Trained and coached team members to meet performance metrics effectively.
  • Implemented process improvements to enhance workflow and efficiency.
  • Monitored inventory levels and ensured compliance with safety regulations.
  • Collaborated with management to strategize on operational improvements.

Cashier

ShopRite
01.2017 - 01.2018
  • Greeted customers warmly and ensured a positive shopping experience.
  • Processed transactions efficiently while maintaining accuracy.
  • Engaged customers with friendly conversation to foster loyalty.
  • Assisted customers with inquiries and guided them to products as needed.
  • Maintained a clean and organized checkout area for optimal efficiency.

Manager's Assistant

Burger King
January 2012 - 2016
  • Oversaw daily operations and ensured efficient service.
  • Trained and developed staff to enhance customer experience.
  • Managed inventory and maintained stock levels.
  • Implemented strategies to improve team performance.
  • Conducted regular staff meetings to communicate goals.

Skills

  • Team leadership
  • Sales improvement
  • Performance management
  • Operational efficiency
  • Customer service
  • Staff training
  • Inventory management
  • Process improvement
  • Team motivation
  • Conflict resolution

Timeline

Supervisor

Amazon Warehouse Performance Center
01.2018 - 10.2021

Cashier

ShopRite
01.2017 - 01.2018

Sorter

UPS
June 2016

Manager

Crystal Bay
November 2021 - Current

Manager's Assistant

Burger King
January 2012 - 2016
Fernando Carrillo