Results-driven Manager with extensive experience in overseeing retail operations and enhancing team performance. Demonstrated success in driving sales growth and fostering positive work environments through effective communication and leadership. Committed to delivering exceptional customer service while implementing strategic improvements for operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Sorter
UPS
June 2016
Sorted packages of various sizes and weights efficiently to maintain flow of operations.
Communicated with team members and supervisors to ensure proper handling and sorting of items.
Identified and resolved issues with oversized or heavy packages by seeking assistance and coordinating team efforts.
Operated sorting equipment and tools safely to enhance productivity and minimize risks.
Maintained a clean and organized work environment to comply with safety regulations and improve efficiency.
Manager
Crystal Bay
November 2021 - Current
Oversee operations of two retail locations with a team of nine employees.
Develop staff schedules to ensure optimal coverage and productivity.
Foster a positive work environment by addressing employee concerns and enhancing team communication.
Achieved a 50% increase in sales within a month after taking over a struggling store.
Conduct regular team meetings to align goals and address issues collaboratively.
Promote high standards of customer service to enhance overall customer satisfaction.
Supervisor
Amazon Warehouse Performance Center
01.2018 - 10.2021
Supervised daily operations within a high-volume warehouse environment.
Trained and coached team members to meet performance metrics effectively.
Implemented process improvements to enhance workflow and efficiency.
Monitored inventory levels and ensured compliance with safety regulations.
Collaborated with management to strategize on operational improvements.
Cashier
ShopRite
01.2017 - 01.2018
Greeted customers warmly and ensured a positive shopping experience.
Processed transactions efficiently while maintaining accuracy.
Engaged customers with friendly conversation to foster loyalty.
Assisted customers with inquiries and guided them to products as needed.
Maintained a clean and organized checkout area for optimal efficiency.
Manager's Assistant
Burger King
January 2012 - 2016
Oversaw daily operations and ensured efficient service.
Trained and developed staff to enhance customer experience.
Managed inventory and maintained stock levels.
Implemented strategies to improve team performance.
Conducted regular staff meetings to communicate goals.