Summary
Overview
Work History
Skills
References
Timeline
Generic

Fernando Cerezo

Bridgeport,CT

Summary

Dynamic operations, sales, and customer service professional with a proven track record excelling in B2B and B2C sales. Expert in negotiation and account management, I foster strong relationships and drive profitability through innovative solutions. Adept at training teams and enhancing customer satisfaction, I consistently exceed performance goals while streamlining operations.

Overview

9
9
years of professional experience

Work History

Sales and Operations

JanPro
New Haven, CT
12.2023 - 06.2025
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Generated $175k in new business over 12 months, exceeding sales targets.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Negotiated contracts and closed agreements to maximize profits.
  • Pitched to new clients by leveraging the client base and targeting strategic partnerships.
  • Built and maintained productive relationships with customers and internal partners.
  • Collaborated directly with the marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Developed a sales pipeline by cold-calling, canvassing, and obtaining referrals.
  • Trained new team members on policies and procedures related to sales and operations.

Operations Manager

JunkLuggers
Seymour, CT
01.2018 - 12.2023
  • Conducted daily operations, including opening and closing procedures, and cash handling.
  • Increased client portfolio revenue by 10% year-over-year, totaling over $100k in additional sales.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained, and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints, and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance for the company's goals.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.

Operations Manager

Premier Lawn Solutions
Norwalk, CT
02.2016 - 11.2018
  • Researched new business opportunities by evaluating potential customers' previous buying habits.
  • Managed office operations, scheduling, and inventory audits.
  • Recovered $75k in overdue payments by resolving outstanding client accounts and streamlining the collection process.
  • Generated $55K in upselling and new business over 12 months, exceeding sales targets.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Created and finalized quotes to complete deals between the company, vendors, and customers.
  • Responsible for accounts payable/receivable and system operations.
  • Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Skills

  • B2B and B2C sales
  • Proficient in Microsoft Office
  • Negotiation and closing deals
  • Account Management
  • Communication Skills
  • Sales pipeline management
  • Solutions development
  • New business development
  • Promotional planning
  • Management experience
  • Problem-solving
  • Employee scheduling
  • Upselling and cross-selling
  • Collaborative and professional networking
  • Relationship building
  • Sales and operations
  • Customer service

References

Gustavo Mesa - Owner 

JunkLuggers of New haven County 

17 Hamden Park Dr, Hamden, CT 06517 

1(203)858-1467

Gustavo.mesa@junkluggers.com

Miguel Rosa - Operations Director 

Jan-Pro Cleaning and Disinfecting 

845 Foxon Rd, East Haven, CT 06513

1(203)858-1467

Miguel.rosa@jan-pro.com

Edwin Santiago - Store Manager 

Restaurant Depot

3711 Danbury Rd, Brewster, NY 10509

1(203)981-9499

Esanti576@gmail.com

Timeline

Sales and Operations

JanPro
12.2023 - 06.2025

Operations Manager

JunkLuggers
01.2018 - 12.2023

Operations Manager

Premier Lawn Solutions
02.2016 - 11.2018

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Fernando Cerezo