Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

FERNANDO CHAVEZ MORENO

PHARR

Summary

Dynamic salesman with expertise in customer relationship management, sales negotiation, and product knowledge. Proven ability to foster positive customer interactions and resolve conflicts effectively, driving exceptional service and customer satisfaction.

Results-driven sales professional with extensive experience in vehicle demonstrations and inventory management. Skilled in negotiating contracts and processing loan applications, consistently achieving sales goals while ensuring customer satisfaction and loyalty.

Motivated professional with a strong background in sales and customer service. Known for exceptional verbal communication and conflict resolution skills, leading to successful customer engagements and long-lasting relationships. Ready to leverage expertise for enhanced sales performance.

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

13
13
years of professional experience

Work History

SALESMAN

CAR MART MOTORS
MISSION
11.2014 - Current
  • Assisted customers in selecting vehicles that met their needs and preferences.
  • Demonstrated vehicle features and answered customer inquiries effectively.
  • Conducted test drives to showcase vehicle performance and comfort.
  • Collaborated with finance team to facilitate customer loan applications.
  • Maintained knowledge of product inventory and industry trends regularly.
  • Provided exceptional service, fostering positive customer relationships consistently.
  • Coordinated vehicle deliveries and ensured customer satisfaction at handover.
  • Educated customers on product features and technical details to highlight benefits.
  • Greeted customers and provided information about products and services.
  • Demonstrated product features, benefits and use to potential buyers.
  • Performed administrative tasks including order entry, invoicing and filing paperwork.
  • Provided timely follow-up on inquiries made by potential customers.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Addressed customer questions and concerns regarding products and services.
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously.
  • Negotiated deals and handled complaints or objections.
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Operated register, handled cash and processed credit card transactions.
  • Recognized security risks to properly handle situations.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

MATERIAL HANDLER

CHICAGO BRIDGE & IRON
H. MATAMOROS
01.2013 - 11.2014
  • Operated forklifts to move materials within the warehouse efficiently.
  • Conducted regular inspections on equipment to ensure safety compliance.
  • Loaded and unloaded shipments accurately to maintain inventory flow.
  • Assisted team members with material handling and storage organization.
  • Followed safety protocols while operating heavy machinery in a fast-paced environment.
  • Maintained cleanliness and organization of work areas for operational efficiency.
  • Collaborated with supervisors to optimize warehouse processes and procedures.
  • Loaded pallets onto trailers for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Transported material to correct locations and documented inventory changes.
  • Sorted and organized inventory for efficient access and storage.
  • Assisted coworkers in maintaining clean and safe work areas.
  • Followed instructions for proper handling of hazardous materials safely.
  • Reported equipment malfunctions to maintenance for timely repairs.
  • Inspected materials for any damages or defects upon receipt.
  • Received and distributed incoming materials to designated areas.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Loaded completed orders on pallets according to delivery numbers.
  • Utilized forklift to move inventory items.
  • Organized warehouse inventory according to warehouse plan.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Palletized boxes to increase movement and shipment efficiency.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.
  • Investigated discrepancies between inventory records and actual stock on hand.
  • Worked with internal departments to locate missing packages and remedy incorrect deliveries.

Education

LIC. COMERCIO INTERNACIONAL Y ADUANAS - International Business

INSTITUTO ORIENTE DE ESTUDIOS SUPERIORES DE TAMPS.
H. MATAMOROS, TAMAULIPAS
08-2011

Skills

  • Customer relationship management
  • Sales negotiation
  • Inventory management
  • Product knowledge
  • Vehicle demonstrations
  • Loan application processing
  • Conflict resolution
  • Verbal communication
  • Time management
  • Service recovery
  • Team collaboration
  • Pricing strategy
  • Analytical skills
  • Account management
  • Problem-solving

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

SALESMAN

CAR MART MOTORS
11.2014 - Current

MATERIAL HANDLER

CHICAGO BRIDGE & IRON
01.2013 - 11.2014

LIC. COMERCIO INTERNACIONAL Y ADUANAS - International Business

INSTITUTO ORIENTE DE ESTUDIOS SUPERIORES DE TAMPS.

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