Fernando Concepcion
Las Vegas,NV
Summary
I’m Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.
Overview
14
14
years of professional experience
Work History
Team Member Relations Specialist
Santa Fe Station Hotel & Casino
Las Vegas, NV
12.2022 - Current
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
HR Coordinator
Santa Fe Station Hotel & Casino
07.2021 - 12.2022
- Assist with all internal and external HR related inquiries or requests
- Maintain both hard and digital copies of employees' records
- Assist with the recruitment process
- Schedule meetings, interviews, HR events and maintain agendas
- Perform orientations and update records of new staff
- Produce and submit reports on general HR activity
- Assist with payroll and ad-hoc HR projects.
Slot Marketing Representative
Santa Fe Station Hotel & Casino
12.2021 - 07.2022
- Enroll qualified players
- Issue boarding pass cards and input data in system
- Issue comps to qualified players
- Effectively and accurately operate assigned equipment including but not limited to CMS, standard computer terminal, embossers, info genesis and scanners
- Be involved in ticket sales.
Style Consultant
Target
09.2020 - 04.2021
- Meeting guests needs on the sales floor and over the phone
- Provide assistance with outfitting, accessorizing and 'building the basket' to drive sales
- Stocking, Setting and Selling products
- Execute floor plans following Visual Guidelines from corporate.
Executive Assistant
Mario Ramirez Photography and Photo Booths
01.2010 - 04.2020
- Develop and maintain an internal client filing system
- Deliver exceptional customer service
- Manage the CEO's complex and frequently changing travel arrangements and coordinate the pre-planning of trips
- Ensure all equipment is on-site and set-up for all photo shoots throughout the day.
Human Resources Coordinator
Texas Station Hotel And Casino
03.2020 - 03.2020
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Maintained human resources information system and kept employee files up to date and accurate
- Addressed and resolved general payroll-related inquires
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Sales Specialist
Bose Factory Store
04.2018 - 03.2020
- Demonstrate product features, answer questions and persuasively overcome objections
- Provide first-rate service to all customers and potential customers
- Listen to customer needs and propose matching solutions
- Cultivate a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Routinely answer customer questions regarding merchandise and pricing
- Maintain cleanliness and presentation of stock room and production floor
- Operate a POS system to itemize and complete customer purchases.
Sales Advisor
H&M
02.2017 - 05.2018
- Performed customer service and merchandising duties on the sales floor
- Arranged garments attractively on racks and shelves
- Located merchandise for shoppers
- Rung customer purchases, and operated cash registers
- Controlled access to fitting rooms
- Unloaded and organized inventory
- Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
Education
Bachelor of Science - Industrial Psychology
Universidad Nacional Pedro Henriquez Ureña
Santo Domingo, Dominican Republic01.2016
Skills
- Employee training
- Staff recruiting and retention
- Complaint resolution
- Administrative support
- Service standard compliance
Languages
Spanish
Native or Bilingual
Timeline
Team Member Relations Specialist
Santa Fe Station Hotel & Casino
12.2022 - Current
Slot Marketing Representative
Santa Fe Station Hotel & Casino
12.2021 - 07.2022
HR Coordinator
Santa Fe Station Hotel & Casino
07.2021 - 12.2022
Style Consultant
Target
09.2020 - 04.2021
Human Resources Coordinator
Texas Station Hotel And Casino
03.2020 - 03.2020
Sales Specialist
Bose Factory Store
04.2018 - 03.2020
Sales Advisor
H&M
02.2017 - 05.2018
Executive Assistant
Mario Ramirez Photography and Photo Booths
01.2010 - 04.2020
Bachelor of Science - Industrial Psychology
Universidad Nacional Pedro Henriquez Ureña