Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Cortes

New Harmony,Utah

Overview

3
3
years of professional experience

Work History

Personal Banker

Wells Fargo
03.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues
  • Backed up teller line by handling the needs of new and existing customers
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service
  • Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients
  • Advocated with team members to create career advancement opportunities


Sales Representative

Verizon-Victra
08.2022 - Current
  • Conducted market research to identify potential customers and sales opportunities
  • Met or exceeded sales quotas and targets by closing deals and negotiating contracts with clients
  • Built and maintained strong relationships with existing clients by providing excellent customer service and support
  • Developed and delivered sales presentations, proposals, and product demonstrations to potential clients
  • Collaborated with cross-functional teams such as marketing, customer service, and product development to ensure customer satisfaction and product success
  • Stayed up-to-date with industry trends, competitor activities, and market conditions to identify opportunities and threats

Paint/Sales Floor Lead

Jones Paint and Glass
03.2022 - 08.2022
  • Helped customers find the best possible products for their needs
  • Developed excellent relationships with customers
  • Assisted in expanding customer database
  • Delivered paint and supplies to customers
  • Managed inventory levels and restocked supplies as needed
  • Advised customers on proper application techniques and offered guidance on product usage and safety.

Sales Associate/Color Technician

Dunn-Edwards
12.2021 - 03.2022
  • Assisted customers in selecting the right paint colors and finishes for their projects
  • Mixed and matched paint colors using computerized color-matching systems
  • Provided accurate quotes for paint and supply costs to customers
  • Processed sales transactions and handled cash and credit card payments
  • Maintained a clean and organized store environment
  • Collaborated with other sales associates and management to meet sales goals and targets
  • Resolved customer complaints and issues in a timely and professional manner.

Education

Currently Pursuing FINRA Licensing
Series 7, 63, 66
01-2025

High School Diploma -

Los Angeles High School
2018

Skills

  • Strong Customer Service and Communication Skills
  • Critical Thinking
  • Dependability
  • Goal-Oriented
  • Customer Retention
  • Sales Development
  • Product and Service Knowledge
  • Relationship Building

Languages

Bilingual (English, Spanish)

Timeline

Personal Banker

Wells Fargo
03.2024 - Current

Sales Representative

Verizon-Victra
08.2022 - Current

Paint/Sales Floor Lead

Jones Paint and Glass
03.2022 - 08.2022

Sales Associate/Color Technician

Dunn-Edwards
12.2021 - 03.2022

Currently Pursuing FINRA Licensing

High School Diploma -

Los Angeles High School
Fernando Cortes