Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernando Cruzpena

South River,NJ

Summary

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Overview

4
4
years of professional experience

Work History

Key Holder

Abercrombie & Fitch
Bridgewater, NJ
11.2023 - Current
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Organized backroom storage areas to maximize efficiency of space utilization.

Product Specialist

Nike
Shrewsbury, NJ
06.2022 - 10.2023
  • Developed and implemented product launch plans for new products.
  • Provided customer service support to answer inquiries about product features, pricing, and availability.
  • Monitored stock levels across multiple channels including online retailers, wholesalers.

Warehouse Supervisor

Best Buy
East Brunswick, NJ
07.2021 - 09.2022
  • Ensured appropriate staffing levels to meet production demands.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Directed receiving, warehousing, distribution and maintenance services.

Customer Service Representative

Walmart
East Brunswick, NJ
06.2020 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Fashion Merchandising

Brookdale Community College
Lincroft, NJ
09-2025

Skills

  • Staff Oversight
  • Customer Service Management
  • Staff Training and Development
  • Inventory Monitoring
  • Employee Scheduling
  • Loss Prevention

Languages

Spanish
Professional

Timeline

Key Holder

Abercrombie & Fitch
11.2023 - Current

Product Specialist

Nike
06.2022 - 10.2023

Warehouse Supervisor

Best Buy
07.2021 - 09.2022

Customer Service Representative

Walmart
06.2020 - 07.2021

Fashion Merchandising

Brookdale Community College

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Fernando Cruzpena