FERNANDO DELGADO
Laveen,AZ
Summary
Results-driven customer service, sales, operations, and quality assurance professional with 18+ years of experience leading teams, improving customer satisfaction, driving revenue, and coaching high-performing employees. Extensive background in financial services, telecommunications, quality assurance, customer retention, sales management, and bilingual customer support. Recognized for strong leadership, process improvement, relationship management, and delivering exceptional customer experiences in both English and Spanish.
Overview
1
1
Language
19
19
years of professional experience
Work History
Driver / Independent Contractor
Uber
06.2025 - Current
- Complete high-volume trips while maintaining excellent customer ratings.
- Efficiently navigate city routes using GPS and local knowledge.
- Manage scheduling independently while adapting to traffic and customer demand.
- Deliver safe, reliable, and professional customer service.
Sales • Unit Sales Manager • Customer Service • Quality Assurance Specialist
Freedom Debt Relief / Achieve
08.2011 - 06.2025
- Consulted clients nationwide regarding personal finances and debt relief options.
- Managed accounts through every phase of the sales lifecycle and performed detailed financial analyses.
- Monitored sales and retention calls for compliance, coaching, and quality improvement.
- Investigated client cancellations, identified trends, and improved retention strategies.
- Conducted pipeline audits, live monitoring, Spanish call calibrations, and performance reviews.
- Led monthly sales initiatives, coached employees, hired and onboarded bilingual staff, and presented business reviews.
- Resolved escalated customer concerns while supporting English and Spanish clients.
- Hiring, help with TBAY and onboarding new Spanish/English team members and managing new
team.
Outbound Sales • Team Lead • Quality Trainer • Technical Support • Customer Service
Affinitas
05.2007 - 07.2011
- Handled 60+ customer interactions daily involving billing, technical support, and product education.
- Trained new employees in sales, quality assurance, and customer service in English and Spanish.
- Conducted live monitoring, performance evaluations, and coaching sessions.
- Supported B2B advertising sales, customer surveys, and cross-functional operations.
- Utilized ICOMS, CSG Systems, and Microsoft Excel daily.
Education
High School Diploma -
Dobson High School
Skills
- Leadership
- Customer Success
- Sales
- Quality Assurance
- Team Management
- Hiring & Onboarding
- Customer Retention
- Financial Consulting
- Microsoft Office
- Excel
- ICOMS
- CSG
- English/Spanish
AWARDS
Five-Time President's Club Award Winner, Multi-Million Dollar Sales Award Winner, Multiple Salesperson of the Month Awards
Languages
Spanish
Native or Bilingual
Timeline
Driver / Independent Contractor
Uber
06.2025 - Current
Sales • Unit Sales Manager • Customer Service • Quality Assurance Specialist
Freedom Debt Relief / Achieve
08.2011 - 06.2025
Outbound Sales • Team Lead • Quality Trainer • Technical Support • Customer Service
Affinitas
05.2007 - 07.2011
High School Diploma -
Dobson High School