Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MARGARET NOEL

Colorado Springs,Colorado

Summary

Result-oriented sales development representative with a passion for cybersecurity sales. Proficient in managing the full sales cycle, from prospecting and lead qualification to closing high-value deals. Strong knowledge of vulnerability management, threat detection, endpoint protection, cloud security, and compliance solutions. Always willing to learn and grow, staying ahead of emerging industry trends. I am committed to empowering clients and organizations to protect their digital assets by building strong client relationships, collaborating with technical teams, and implementing security solutions.

Overview

11
11
years of professional experience

Work History

Driver / Independent Contractor

Uber Technologies Inc.
08.2020 - Current
  • Ensured customer satisfaction by engaging with customers, building rapport and creating a positive experience while adhering to all traffic laws and ride sharing regulations
  • Used apps tools for navigation, customer communication and task management
  • Strategically planned routes and manage time effectively to optimize trips and revenue growth
  • Maintained a high driver rating of 4.98/5, 2% cancellation rate and 93% acceptance rate, consistently reflecting excellent customer service
  • Earned bonuses and promotions for accomplishing over 13,320 total trips within 4 years

Account Manager/Billing Specialist

Charter Communications LLC
05.2024 - 10.2024
  • Handled over Fifty calls on a daily basis, efficiently meeting quota and productivity
  • Used Customer Relationship Management tools to log customer interactions and track resolutions
  • Kept a professional demeanor while handling irate customers by demonstrating great customer service and post-sale support skills
  • Regularly met metrics like first call resolution and maintained a 99% customer satisfaction score
  • Earned Recognition for an 87% retention prevention score by convincing frustrated customers to stay loyal or upsell additional services by implementing phenomenal negotiation and persuasion skills
  • Earned Recognition for flagging potentially scammed calls that provided suspicious/inaccurate details on customer account information, protecting company and customers data/assets

Manager

Meka's Kitchen LLC
08.2013 - 11.2021
  • Trained staff on upselling techniques (such as offering appetizers), workplace safe practices and the importance of network and cloud security
  • Installed, configured and maintained Microsoft Security Solutions such as M365 Defender on company computer systems, protecting the company and customer digital data from potential cyber threats
  • Efficiently used point of sale system such as square to manage customer order data, customer interactions, marketing, staff timecard and payroll
  • Promptly resolved customer concerns and handled staff issues
  • Managed a team of servers and built rapport with regular customers ensuring an excellent dining experience and customer service
  • Successfully generated leads and converted 30% into new customers by conducting warm calls, social media advertising, email outreach campaigns and other strategic selling initiatives
  • Effectively upsold new menu items and promotions, increasing per-customer revenue by 15% over a six-month period
  • Maintained a customer satisfaction rating of 4.9/5 by consistently receiving positive reviews

Education

IVY TECH COMMUNITY COLLEGE
12.2024

Technology Sales Development Course -

COURSE CAREERS
12.2024

Introductory Course - Cybersecurity

UNIVERSITY OF COLORADO
08.2023

Vulnerability Management, Detection and Response -

QUALYS CERTIFICATION AND TRAINING
06.2023

BISHOP'S COLLEGE
09.2006

Skills

  • Prospecting
  • Cadence
  • SPIN
  • BANT
  • Cold Emailing
  • Cold Calling
  • LinkedIn Outreach
  • Salesforce CRM
  • HubSpot CRM
  • Salesloft
  • Zoominfo
  • Analytical Thinking

Timeline

Account Manager/Billing Specialist

Charter Communications LLC
05.2024 - 10.2024

Driver / Independent Contractor

Uber Technologies Inc.
08.2020 - Current

Manager

Meka's Kitchen LLC
08.2013 - 11.2021

Technology Sales Development Course -

COURSE CAREERS

Introductory Course - Cybersecurity

UNIVERSITY OF COLORADO

Vulnerability Management, Detection and Response -

QUALYS CERTIFICATION AND TRAINING

BISHOP'S COLLEGE

IVY TECH COMMUNITY COLLEGE
MARGARET NOEL