Correctional Officer and Dispatcher with a proven track record at GEO-Rio Grande Processing Center, adept in emergency response and conflict resolution. Excelled in high-risk management, inmate supervision, and coordinating timely deliveries. Skilled in de-escalation techniques and policy enforcement, significantly enhancing operational efficiency and safety protocols.
Overview
8
8
years of professional experience
Work History
Correctional Officer
GEO-Rio Grande Processing Center
09.2018 - Current
May be assigned to main control, general population housing unit, medical department, visitation, sally port, hospital duty, or restricted housing unit.
Managed high-risk situations with professionalism.
Searched cells of detainees to identify and confiscate contraband.
Conducts shakedowns to confiscate any contraband that is in detainees possession.
Escorted detainees to and from cells, court, hospitals, and medical appointments while maintaining the proper procedures.
Conducted routine and emergency head counts.
Assisted in the training of new correctional officers.
Monitored visitation sessions to ensure detainees, along with family members, are in compliance with proper visitation procedures.
Conducted fence walks and perimeter walks to ensure there are no holes in fences or the ground to decrease the chance of escape.
Conducted security checks of detainees in recreation areas, visitation, and living areas.
Initiated disciplinary reports on detainees.
Dispatcher
Basic Energy
02.2017 - 06.2018
Managed high-stress situations calmly and effectively.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Directed dispatching, routing, and tracking of multiple fleet vehicles.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Generated reports to track deliveries and maintain proper records and documentation.