Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Fernando Duran

Houston,TX

Summary

Sales professional with a proven track record of success in selling New And User car. customer service skills to exceed challenging objectives. Hardworking sales Professional excited to leverage sales expertise and customer service strengths to take on challenging objectives. Experienced sales bringing 15 years' experience in sales. always looking to be number one at my positions. my work Ethic is one of kind Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Master Eliite Sale Rep

MikeCalverttoyota
Houston, Texas
07.2023 - 10.2024
  • Provided customer service by answering product and service related questions.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Consistently met daily performance goals set by management team members.
  • Established positive relationships with customers through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Utilized CRM software to track customer interactions, sales, and progress towards targets.
  • Achieved sales targets through effective negotiation and closing techniques.

Finance Manager

Machaikdodgechryslerjeep
Houston, TX
04.2022 - 03.2023
  • Prepared financial documents such as budgets, forecasts and reports.
  • Reviewed and analyzed budget variances to ensure accuracy of financial information.
  • Created monthly performance metrics that tracked key performance indicators.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Promoted finance products to customers and sales force to increase penetration.
  • Negotiated terms with banks and other financial institutions to secure financing and optimize terms.

Sales Advisor

SouthFork Dodge
Manvel, Texas
07.2019 - 02.2021
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Top producer at the dealership year over year.
  • Employee of the Month, 10 out of 12 months.

Sales Manager

24 Hour Fitness
Houston, Texas
04.2015 - 06.2019
  • Sales Targe Exceeding Awards
  • Custumer Retention Excellence
  • Emplyee trainning program
  • custumer service excellence
  • Managed daily operations of sales department, including supervision of staff members.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Created and presented monthly reports to management on sales performance.

Education

High School Diploma -

Walton HS
The Bronx, NY
06-2004

Skills

  • Product Demonstrations
  • Upselling strategies
  • Promotional expertise
  • Sales demonstration
  • Performance Tracking
  • Coaching and Mentoring
  • FLUENT IN Spanish
  • Closing deals
  • CRM proficiency
  • Customer service experience
  • Sales experience
  • Sales Training
  • Building rapport
  • Pipeline Management
  • Sales background
  • Performance Management
  • Sales presentation
  • Staff Management
  • Sales team training
  • Sales Reporting
  • Lead Generation
  • Empowers high-performing sales teams
  • Exceeds sales goals

Languages

Spanish
Professional

Accomplishments

  • Assurant Automotive Training Academy Diploma

Timeline

Master Eliite Sale Rep

MikeCalverttoyota
07.2023 - 10.2024

Finance Manager

Machaikdodgechryslerjeep
04.2022 - 03.2023

Sales Advisor

SouthFork Dodge
07.2019 - 02.2021

Sales Manager

24 Hour Fitness
04.2015 - 06.2019

High School Diploma -

Walton HS

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Fernando Duran