Fernando Garay Flores
Louisville,KY
Summary
Proven professional with a track record of exceeding leasing goals at Brookside Properties and enhancing customer satisfaction through exceptional service and problem-solving skills. Skilled in Microsoft and adept at fostering positive team environments, demonstrated by leading a 20-member team at Chick-Fil-A to increased morale and productivity.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Brookside Properties
Louisville, KY
01.2025 - Current
- De-escalation of residents.
- Customer Service.
- Lease apartments to meet customer needs.
- Reach a leasing goal every week.
- Compile resident files.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Delivery Driver
UPS
Louisville, KY
06.2024 - 01.2025
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Kept accurate logs of all deliveries and trips.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Utilized street maps to plan and determine most efficient routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Leasing Professional
Brookside Properties
Louisville, KY
02.2024 - 05.2024
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Organized and conducted weekly apartment tours for prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
Courier
FedEx
Louisville, KY
11.2022 - 01.2024
- Deliver Packages
- Meet deadlines
- Retrieve Pickups
Supervisor
Chick-Fil-A
Louisville, KY
05.2018 - 11.2022
- Assisting guests with their orders.
- Stocking inventory.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
- Money Handling.
- Customer Service
- Assisting in preparing and setting up catering orders.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Customer Sales Associate
Home Depot
Louisville, KY
04.2017 - 09.2017
- Stock Inventory
- Give information on Garden and Lawn products
- Cash Handling on Registers
Education
Bachelor's degree - Arts and Sciences
University of Louisville
Louisville, KY07.2023
Diploma -
Eastern High School
Louisville, KY05.2018
Skills
- Ability to work under high stress
- Efficient in High-Pressure Settings
- Customer relations
- Verbal skills
- Written skills
- Problem solving
- Detail oriented
- Training others
- Promoting mindfulness
- Task orientation
- High work ethic
- Customer service
- Proficient in Microsoft
Languages
Spanish
Professional
Timeline
Leasing Agent
Brookside Properties
01.2025 - Current
Delivery Driver
UPS
06.2024 - 01.2025
Leasing Professional
Brookside Properties
02.2024 - 05.2024
Courier
FedEx
11.2022 - 01.2024
Supervisor
Chick-Fil-A
05.2018 - 11.2022
Customer Sales Associate
Home Depot
04.2017 - 09.2017
Bachelor's degree - Arts and Sciences
University of Louisville
Diploma -
Eastern High School
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