Fernando Gaytan
Lytle,TX
Summary
Knowledgeable Property and Casualty agent with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Insurance Agent
Nationwide Mutual Insurance
02.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Child & Family Protection Care Specialist
Mvm Inc
05.2021 - 02.2023
- Provide a humble care and service to unaccompanied minors (UACS) of all age groups while accompanying them via domestic flights and/or ground transportation to select government facilities
- Provide minors with meals, clean weather appropriate clothing, and any other items which may be needed for travel
- Be honest, act with integrity, and keep the conversation focused on helping and nurturing children
- Willingness to support critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations
- Drive 15 passenger vans for transport
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
Home Mortgage Consultant
Wells Fargo
03.2020 - 05.2021
- Informed prospective and existing customers of programs, rates, policies, underwriting requirements, and loan procedures
- Received customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
- Develop and maintain a high degree of visibility for WFHM in the marketplace
- Understand real estate appraisals, title reports, and real estate transactions
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
Bilingual Loan Officer
Ovation Lending
04.2019 - 03.2020
- Attracts applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers
- Completes loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing
- Approves loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk
National Insurance Agent
Nationwide Mutual Insurance
02.2016 - 04.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Licensed Bilingual Customer Service Rep III
Nationwide Mutual Insurance
01.2015 - 02.2016
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met all call quality standards and daily quotas for first-call resolution.
Customer Service Rep I
Nationwide Mutual Insurance
01.2014 - 01.2015
- Responsible for all aspects of policyholder accounts, including policy reinstatement, payments, amendments, and additions
- Connected with underwriting or agencies to refer new business after premium audits
- Explained policy changes in laymen’s terms to insureds and agencies while maintaining confidentiality as appropriate
- Synthesized underwriting changes for understanding for both agents and insureds
- Seen as the 'go to' associate for insurance nuances and industry changes
- Recognized as a transformational key player with a focus on user and customer experience
Education
High School Diploma -
Norwalk Highschool
Norwalk, CA08-2009
Skills
- Critical thinking
- Active listening
- Problem Solving
- Conflict resolution
- Bilingual
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Upselling
Accomplishments
- Achieved top 10 agents, 5 months last year out of 125 agents by out preforming average metrics with accuracy and efficiency.
- Overall quality score of 98% on calls graded in 2024
Certification
- Property and Casualty License - TX Department of Insurance.
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
National Insurance Agent
Nationwide Mutual Insurance
02.2023 - Current
Child & Family Protection Care Specialist
Mvm Inc
05.2021 - 02.2023
Home Mortgage Consultant
Wells Fargo
03.2020 - 05.2021
Bilingual Loan Officer
Ovation Lending
04.2019 - 03.2020
National Insurance Agent
Nationwide Mutual Insurance
02.2016 - 04.2019
Licensed Bilingual Customer Service Rep III
Nationwide Mutual Insurance
01.2015 - 02.2016
Customer Service Rep I
Nationwide Mutual Insurance
01.2014 - 01.2015
- Property and Casualty License - TX Department of Insurance.
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
High School Diploma -
Norwalk Highschool
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