Fernando Lara
Revere ,MA
Summary
An engaging professional with extensive experience in customer service, notably at The Great American Beerhall. Proven ability to enhance customer satisfaction through strong multitasking and responsible alcohol service. Recognized for implementing successful promotional strategies that boosted sales during events, while maintaining a highly reliable and team-oriented. approach. A positive work culture is what I strive towards every single time.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
The Great American Beerhall
Medford, MA
03.2024 - Current
- Prepared and served a variety of craft beers and cocktails to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Implemented promotional strategies to increase sales during special events and holidays.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Administrative Assistant
Boston for the Dogs
04.2021 - 11.2023
- Managed scheduling and coordination of meetings for staff and volunteers.
- Assisted in maintaining accurate records of donations and volunteer hours.
- Supported communication efforts through email correspondence and social media updates.
Server
Earls Kitchen + Bar
02.2022 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Border Cafe
Saugus, MA
08.2018 - 09.2021
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed order accuracy by efficiently taking and processing food and drink requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service procedures.
- Adapted to fast-paced environment while handling multiple tables and guest requests simultaneously.
- Resolved customer complaints swiftly to maintain positive dining atmosphere.
Education
High School Diploma -
Revere High School
RevereSkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Responsible alcohol service
Complex Problem-solving
Certification
Food Safety Manager, TIPS certification
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Bartender
The Great American Beerhall
03.2024 - Current
Server
Earls Kitchen + Bar
02.2022 - 10.2023
Administrative Assistant
Boston for the Dogs
04.2021 - 11.2023
Server
Border Cafe
08.2018 - 09.2021
High School Diploma -
Revere High School