Fernando Llamas
Las Vegas
Summary
Hospitality professional with proven track record in managing front desk operations and improving guest experiences. Known for exceptional organizational skills and ability to lead teams effectively. Reliable and adaptable, ensuring smooth operations even in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Assistant Front Desk Manager
Golden Nugget Hotel & Casino
Las Vegas, NV
04.2022 - Current
- Managed front desk operations to ensure seamless guest check-in and check-out processes.
- Supervised front desk team, fostering a collaborative environment to enhance service quality.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
Stocker/Unloader
Walmart
Las Vegas, NV
02.2021 - 04.2022
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Monitored inventory levels, restocking items as needed to maintain stock availability.
- Ensured compliance with safety protocols during stocking operations to minimize hazards.
- Answered customer questions and provided detailed product information.
Front Desk receptionist
Planet Fitness
Las Vegas, NV
03.2020 - 02.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed and maintained positive relationships with guests for satisfaction.
- Managed high-volume inbound calls while ensuring customer satisfaction and issue resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified upselling opportunities to increase revenue generation.
Education
High School Diploma -
Chaparral HS
05-2020
Skills
- Hospitality
- Organizational proficiency
- Staff training and development
- Record keeping
- Reservation management
- Error resolution
LANGUAGES
English
Timeline
Assistant Front Desk Manager
Golden Nugget Hotel & Casino
04.2022 - Current
Stocker/Unloader
Walmart
02.2021 - 04.2022
Front Desk receptionist
Planet Fitness
03.2020 - 02.2022
High School Diploma -
Chaparral HS
AWARDS
Being Nominated for employee of the quarter, Getting 2 raises at Planet Fitness, Winning Supervisor of the Spotlight