Fernando Martinez

Current position managing high rise downtown San Antonio with over 300 units and 4 employees. All repairs in-house and mindful of budget cost. Love this community

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Met with customers to discuss service needs and offer available solutions.

1) Maintain all grounds and curb appeal

2) Coordinated all scheduling for vendors

3) Trained and supervised employees for future promotions

4) Safety training once a week

• Maintained inventory and ordered supplies to keep facility resources readily available.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Supervised staff of [Number] in day-to-day activities.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Met with customers to discuss service needs and offer available solutions.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained records of service transactions and customer feedback for future reference.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.