Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Martinez

Oakdale,California

Summary

Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of auto parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Parts Specialist

O'Reilly Auto Parts
11.2022 - 07.2023
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Proactively addressed potential supply chain disruptions by diversifying supplier network and maintaining backup sources for critical components.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Stocked and managed stock of parts.

Oil and Lube Technician

Valvoline Instant Oil
05.2022 - 08.2022
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Contributed to workplace safety efforts through diligent adherence to standard operating procedures.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Reduced wait times by managing appointments effectively while balancing walk-in customers'' needs.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
  • Computed and recorded totals and transactions using [Software] and [Software].
  • Worked alone or in team-based systems to complete up to [Number] oil changes each day.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

CBK Alternative Charter School
Oakdale, CA
06.2023

Skills

  • Customer Service
  • Ordering parts
  • Product Research
  • Product and Service Sales
  • Complaint Handling
  • Product Recommendations
  • Promotional planning
  • Vehicle operations knowledge
  • Revenue Generation
  • Supply orders
  • Price Negotiation
  • Marketing promotions
  • Customer relationship development

Languages

Spanish
Native or Bilingual

Timeline

Parts Specialist

O'Reilly Auto Parts
11.2022 - 07.2023

Oil and Lube Technician

Valvoline Instant Oil
05.2022 - 08.2022

High School Diploma -

CBK Alternative Charter School
Fernando Martinez