Claudia Espino
351 N 7th Ave, Oakdale,California
Summary
Looking for an opportunity to work as a Bilingual Secretary where I can demonstrate my excellent communication and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Staff Secretary
San Joaquin County Office of Education
06.2023 - Current
- Coordinated and scheduled Individualized Education Program (IEP) meetings for three administrators, ensuring meetings were accurately reflected on their calendars, and collaborated with 39 teachers and approximately 339 students’ families to confirm attendance and maintain compliance with districts and legal requirements
- Prepared and maintained accurate monthly lunch reports, ensuring timely submission and compliance
- Oversaw field trip request process, coordinating with First Student for transportation arrangements and ensuring all logistics were managed efficiently for successful trip execution
- Oversaw maintenance, inspections, and scheduling for 8 county vehicles, coordinating repairs and ensuring adherence to safety standards and operational guidelines.
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
Escrow Officer Assistant/Office Receptionist
Chicago Title Company
10.2021 - 08.2022
- Opened incoming orders and set up escrow files within 4 hours of receiving purchase agreement.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Forwarded title clearing documentation to title officer for approval.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scanned all documents into files.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Developed and maintained relationships with customers, lenders and other third parties.
- Maintained confidentiality of information regarding clients and company.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Did daily banking morning/afternoon
- Answered central telephone system and directed calls accordingly.
- Utilized mail processing machine
Customer Service Supervisor
Kohls Department Store
08.2008 - 10.2021
- Greeted and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training, orientation, and hiring.
- As leader on duty executes work loads and distributes tasks to team of 130+ associates during holiday season.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversees daily cash office: register and cash balancing, change orders, authorizing voiding transactions.
- Responsible for opening and closing procedures.
- Troubleshooting on all store equipment (registers, printers, bluebird device, kiosk, and computers); setting up registers with little instructions.
- In charge of Associates in Action Volunteer program.
- Did fun calendar of work events and upcoming activities.
Receptionist
Oak Valley Hospital
06.2012 - 06.2017
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Took payments and delivered funds to proper location.
- Checked insurance eligibility.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Medical Insurance Billing And Coding
Heald College
Salida, CA05.2012
High School Diploma -
Oakdale High School
Oakdale, CA05.2004
Skills
- Time Management
- Bilingual
- Problem Solving
- Adaptability
- Strong work ethic
- Critical thinking
- Handling Pressure
- Leadership
- Confidentiality
- Punctual
- Organization and Efficiency
- Prioritization
Awards
Most Spirited Kohl's Store - Associates in Action 2008
Kohl's Supervisor of the Year - 2018-2020
Languages
Spanish
Native or Bilingual
Timeline
Staff Secretary
San Joaquin County Office of Education
06.2023 - Current
Escrow Officer Assistant/Office Receptionist
Chicago Title Company
10.2021 - 08.2022
Receptionist
Oak Valley Hospital
06.2012 - 06.2017
Customer Service Supervisor
Kohls Department Store
08.2008 - 10.2021
Associate of Applied Science - Medical Insurance Billing And Coding
Heald College
High School Diploma -
Oakdale High School
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