Fernando Martinez
Austin,Texas
Summary
Dedicated worker with excellent communication, time management and some computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your agency. Frequently praised as hardworking by other peers. I can be relied upon to help achieve an agency's goals. Bachelor graduate looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your agency or company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
OAG - Accountant / Bill Processor
Office of the Attorney General
06.2023 - Current
- Provided crime victims compensation or reimbursement by processing payments within OAG’s crime victim compensation management system (ICM)
- Responsible for verifying and processing recommendations for non-medical benefits such as loss wages and travel.
- Skilled in data entry provided within Kofax software.
- Multitask with data entry for Kofax and process payments under OAG’s ICM system.
- Skilled in utilizing Texas comptroller software for seeing up to date addresses.
- Generated letters or mailed out letters to crime victims in order to provide them with updates on status of compensation or reimbursement.
- Communicated with case managers via email to confirm certain information was correct for victim to receive their payment towards address or provider.
- Have been cross trained with other positions within payment operations, including handling medical, Sexual assault, psychiatry, and pharmacy bills for claimant or provider reimbursement
- Communicated with victim claimants and providers through phone calls to ensure accurate information is provided and prevent fraudulent activity from happening
- Made phone calls to verify address is current and up to date for victims in order for our TINS department to setup them up within the comptroller system
- Processed budgetary adjustments for victim compensation claims in compliance with regulations
Service Leader/Manager
H-E-B
Austin, Texas
07.2020 - 01.2023
- Read from scripts to promote uniformity and consistency in communications.
- Analyzed and collected customer information to prepare product or service reports.
- Determined charges for services requested and arranged for billing.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Managed time efficiently for other employees
- Troubleshot minor problems and reported larger technical issues.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Cashier Partner
H-E-B
Austin, Texas
07.2020 - 01.2023
- Greeted and informed customers of products, fostering positive store experiences.
- Bagged or boxed merchandise and prepared packages for shipment.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Enforced store safety and cleanliness standards, reducing hazards.
- Delivered service excellence through all points of contact.
- Partnered with security and loss prevention, minimizing shrink.
- Resolved and de-escalated issues to address customer concerns.
Food Runner
The Oasis on Lake Travis
Austin, Texas
06.2020 - 07.2020
- Stocked service areas with coffee, condiments and tableware.
- Maintained complete knowledge of drink selections and garnishes in restaurant.
- Assisted team by promptly clearing and efficiently resetting tables.
- Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests.
- Communicated with hostess to drive efficient seating, table utilization and guest service.
- Greeted and acknowledged guests to foster warm and welcoming environment.
- Performed served, cleaning, and stocked duties in establishments, such as cafeterias and dining rooms, to facilitate customer service.
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
- Greeted and seated customers.
- Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters.
Cashier
Paco's Tacos
Austin, Texas
06.2018 - 10.2018
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Delivered quick, professional and friendly check-out experience to customers.
- Restocked shelves, supplies and display cases to maintain functionality.
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
Education
Bachelor of Science (B.S.) - Criminal Justice
Texas State University
San Marcos, TX12-2022
Skills
- Data Entry and Maintenance
- Calm and professional under pressure
- Productivity Standards
- Maintaining Clean Work Areas
- Employee Engagement
- Exposed to the NIST 800 Series
- Data analysis
- Attention to detail
- Having a great amount of patience with other coworkers or claimants/customers
LANGUAGES
Spanish
Fluent, and able to write or type
Timeline
OAG - Accountant / Bill Processor
Office of the Attorney General
06.2023 - Current
Service Leader/Manager
H-E-B
07.2020 - 01.2023
Cashier Partner
H-E-B
07.2020 - 01.2023
Food Runner
The Oasis on Lake Travis
06.2020 - 07.2020
Cashier
Paco's Tacos
06.2018 - 10.2018
Bachelor of Science (B.S.) - Criminal Justice
Texas State University